• Maintaining proper system access/roles/rights• Supporting user requests for new searches, reports, KPI's and dashboards. • Planning, reviewing and managing change configurations, forms, customisations and party integrations. Fully documenting existing and new customizations and workflows. • Developing, testing, and deploying application extensions using system API and 3rd party tools. • Managing business process testing for ongoing NetSuite upgrades.

In my role as a Carrier Sales Manager at Lean Solutions, my main role was working in optimizing transportation and logistics operations for our clients. I led a dynamic team in the development and execution of strategies to efficiently match available carrier capacity with customer demand, ensuring timely and cost-effective delivery solutions.

As a Quality Assurance Specialist at Teleperformance, I played a pivotal role in ensuring the delivery of exceptional customer experiences. My responsibilities involved meticulously monitoring and evaluating customer interactions to uphold the highest quality standards. I actively collaborated with teams to develop and implement quality improvement initiatives, providing constructive feedback and coaching to enhance performance. Through a data-driven approach, I identified trends and areas for improvement, contributing to the overall success of our customer support operations. My tenure at Teleperformance sharpened my analytical skills, attention to detail, and commitment to maintaining excellence in customer service.

As a dedicated Customer Service Representative at Sitel, I had the privilege of serving customers for a leading telecommunications company. My role encompassed providing exceptional customer service and everything it entailed, ensuring that each customer's needs and inquiries were addressed with the utmost professionalism and care. This experience equipped me with valuable skills in effective communication, problem-solving, and the ability to thrive in a fast-paced, customer-centric environment. I took pride in representing the company's commitment to customer satisfaction while continuously improving my abilities to exceed customer expectations.