Ivan Valkov Email & Phone Number

Sofia, Bulgaria

Accountable owner of the day-to-day customer relationship for the delivery of the contracted services. Ensure customer needs and contract requirements / Service Level Agreements are met. Lead and manage the delivery teams responsible for the delivery of contracted services to customers and meeting financial commitments.Responsible for proactive productivity improvement across the delivery organization.Conduct monthly service reviews with the client.Provide leadership for the entire delivery team across offshore and nearshore working closely with local teams and offshore/nearshore delivery managers.Owns expense/cost target commitments for all service delivery requirements implementing & monitoring expense controls.Main contact for operational issues and client escalations, representing delivery of all services to the customer: management of the customer expectations.

Sofia, Bulgaria

Main contact for operational issues representing delivery of all services to the customer: management of the customer expectations.Works with AST & all delivery teams to timely, cost effective delivery of SLAs identifying & recommending optimization while managing scope, resources and coordination.Day-to-day management of delivery, issue resolution and effective risk management.Support Client Management and Sales Support Team for the development of all proposalsParticipate in the review and sign off of proposals to ensure that the proposals are of highest quality, achievable and competitive.

Sofia, Bulgaria

Providing guidance, instruction, direction and leadership to a team of Critical Incident Managers (CIM) for a demanding customer, ensuring CIM service is delivered at agreed SLA;Account on-boarding activities: adapting HP Incident Management process to current customer expectations, working in a close relationship with the customer and HP Account Delivery Management;Preparation and maintenance of Incident Process Management L5 documentation;Single Point of Contact (SPOC) for business critical customers, working closely with other ITIL process Managers in order to ensure common collaboration

Sofia, Bulgaria

Managing complex incidents with involvement of HP, Customer and vendor resolver teams;Coordination of mainstream between HP, Customer and vendors during high priority escalations;Active participation in regular performance reviews and preparation of corrective action plans;Leading of incident review meetings and preparation of incident reports for Senior management.

Sofia, Bulgaria

Planning, managing, coordinating, implementing and delivering project solutions - video surveillance systems; access control systems for residential and business buildings and hotels; IP based network solutions (computer networks, VoIP telephone systems; wireless networks, etc);Ensuring project goals are met within the established timeframe, budget, quality, and customer satisfaction;Managing project team and multiple outside vendors to ensure successful services delivery.

Botevgrad, Bulgaria

Leading a team of IT specialists for deployment and support of local area networks;Building core wireless networks;Ensuring local and wireless networks are properly maintained;Providing training and guidance to the new employees.

Botevgrad, Bulgaria

Deployment and maintenance of local area networks; Computer Sales with emphasis on customer service (providing guidance and preparing offers); Hardware support for PC’s – assembling, installing and upgrading computers.

Master'S Degree, Telecommunications

Bachelor Degree, Computer Science

High School, Computer Science