Iván Valle Email & Phone Number

Creation of the area from scratch, responsible for the product implementation teams as well as the customer service team. I was a strategic point of contact for C-Level, Country Managers, Expansion, Commercial, Product and People. Actively participate in the commercial process of +60% clients to resolve needs and expectations regarding product scope, service level, sales closure and overlap in operations.Coordinate efforts between product and operations for the development of the Payroll module for Mx, from piloting with the first clients to +200 implementations. I was responsible for designing the implementation cycle in Mx for Talent, Culture and Learning Management System (Buk Play LMS) modules. Served as the final recruitment filter for the incorporation of Project Managers (HR Sr. Profile) and Customer Service Agents. I successfully developed and consolidated customer operations teams.

México

Responsible for strategic and commercial execution to achieve the Market Share objectives in the country, with the optimal level of profitability, in the shortest time possible. Effectively managed +20 city Launches in Mexico.I lead a team of 75 BDRs (80/20 Hunters / Farmers) distributed in 10 cities with 4 Team Leaders in charge.

Responsible for strategic and commercial execution to achieve the Market Share objectives in theNorth & South region of México, with the optimal level of profitability, in the shortest time possible. Effectively managed +4 city Launches in Mexico.I lead a team of 36 BDRs (50/50 - Hunters / Farmers) distributed in 2-4 cities with 2 Team Leaders in my charge.

Ciudad De México, Distrito Federal, México

Responsible for the onboarding process with new customers. Design of internal processes (Sales & Customer Service) and SLAs for clients, monitoring and negotiation with large clients, invoicing, development of strategies to improve data collection and implementation times. Report and follow-up of issues in production to the product development area. Development of alliances and strategic proyects.

New York

As a PO for the Superama App (Walmart MX) project I was responsible for identifying stakeholder’s needs, negotiating requirements and their priorities and then collaborating with internal & external teams to ensure requirements are implemented effectively. At the same time I had to negotiate the scope and schedule to communicate the project’s status, new technologies, best practices and their benefits to executives of Walmart of México & Grability.

Ciudad De México Y Alrededores, México

Development of a commercial team in charge of partner acquisition for prepared foods business. Execution of strategies for partner development, such as promo´s, online & offline marketing communications, take rate renegotiation, engagement devolpment. I Managed a sucessfully project for partner onboarding automation where the coordination of more than 300 personal shoppers was required.

Responsible for affiliate & manage key accounts.

Ciudad De México Y Alrededores, México

In charge of build key customer relationships with each one of my portfolio accounts (250 restaurants in CDMX & many states of Mexico). I Engaged commercial strategies such as renegotiating commissions in order to increase the GMV and to be aware of the billing and collection process. I was the first Account Manager to renegotiate his portfolio, with my KPI ́s results I was promoted to Team Leader for the AM team.

Ciudad De México Y Alrededores, México

Responsible for coaching Business development Representatives & key accounts of EncontaPlataforma de contabilidad electrónica, contribuí en la formación de nuevos asesores comerciales y equipos de venta, mejoramiento de la calidad de venta y desarrollo de la estrategia comercial.

Ciudad De México Y Alrededores, México

I worked as a consultative sales advisor, selling the savings program for people who had debt problems with banks along the country. I was a member of the top 20 Sales Advisors during 2014 out of a total of 300. After this achieve I was responsibly of key accounts of the company and I had the opportunity to lead a team of 10 BDRs.Top Asesores Resuelve. Comercialización de servicios financieros de alto nivel por medio de venta consultiva, negociación con clientes, cumplimiento de metas mensuales, evaluación de desempeño personal y de equipo, trabajo en conjunto con la gerencia regional para el cumplimiento de metas y objetivos a corto y mediano plazo.

Ciudad De México Y Alrededores, México

Leader in sales closures. Creation and development of sales strategies, prospecting for potential clients, advice on mortgage loans, training and development of high-performance sales groups.Líder en cierres de venta. Creación y desarrollo de estrategias de ventas, prospección de clientes potenciales, Asesoria en materia de créditos hipotecarios, capacitación y desarrollo de grupos de ventas de alto rendimiento.

Distrito Federal

Customer experience, business development, property audit, personnel management, recruiting and training, marketing.Atención a clientes y ventas presencial y web, desarrollo de negocios,auditoria de propiedades, administración de personal, reclutamiento y capacitación, marketing.

Maestría, Mercadotecnia

Licenciatura En Administración De Empresas