Issue management and reporting.

- Act as a point of escalation for difficult customer situations and draft related correspondence for customers- Provide excellent customer service and provide answers to client questions within set standards- Responsible for ensuring adherence to all operations and compliance procedures- Participate in the planning of small to moderate scope projects- Assist in tracking, compiling, and completing reports as assigned- Demonstrate basic banking knowledge with an emphasis on loans and debt consolidation

-Engaged with our borrowers with the highest level of respect and dignity-Worked cooperatively and conversationally with our borrowers to resolve a delinquency-Determined the reason for delinquency and the best course of action to assist our borrowers-Documented all collection efforts for accounts in accordance with established procedures and compliance policies-Communicated professionally and regularly with leadership and peers on the status of accounts, escalations in accordance with established standards-Ensured all accounts in assigned lists were managed accurately and timely-Worked in a blended (inbound/outbound) environmentQuality was measured through call recordings and account auditing

- Provided first call resolution while following strict procedures that meet compliance guidelines - Applied problem solving / decision-making skills to achieve the highest level of customer satisfaction - Directly interacted with customers, reviewed applications and documents, and assessed the credit-worthiness of customers - Applied impeccable judgment and demonstrated comfort with ambiguity - Managed both inbound and outbound workflows while independently problem solving and making sound decisions in a fast-paced work environment - Thrived within a collaborative environment with a team-first mentality

Responsible for assisting customers with all of their shopping needs including assisting customers in the selection, demonstration, preparation, and loading of merchandise. Also responsible for responding to customer inquiries throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans where appropriate.

Provided all retail and installer customers with a high level of service. Supported store management in the accomplishment of assigned tasks. Responsible for providing great customer service, thus assuring customers rewarded us with their continued business. Impacted profitability directly, by following all expense, pricing, returns, and safety policies.

Responsible for the receipt, verification, and recording of raw materials and products that came into the facility. Involved with storing inventory for shipment.

Aviation Support Equipment Technicians operate, maintain, repair, and test automotive electrical systems in ground equipment, gasoline and diesel systems, and associated automotive, hydraulic, and pneumatic systems. They also maintain gas turbine compressor units, ground air-conditioning units, perform metal fabrication, repair, and painting of tow tractors and other aircraft servicing units.

Managed freight flow by moving, loading, sorting, and scanning freight.

Created an outstanding customer experience through exceptional service. Established and maintained a safe and clean environment that encourages customers to return. Embraced the Customer 1st strategy and encouraged associates to deliver excellent customer service. Demonstrated the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.