With over 12 years of experience in customer service, technical support, and external publishing, I am a versatile and dedicated professional who strives to deliver exceptional customer experience and quality products. I have successfully handled various responsibilities and acquired the role of External Publisher at Blizzard Entertainment, one of the leading companies in the gaming industry.I have expanded my skills in different areas of the company, such as interacting with other departments, assisting with my expertise, and communicating with customers in English and Russian. I am proficient in public communications, Linux, and technical support tools. I am passionate about advancing in DevOps and AI development, and eager to contribute to cutting-edge AI projects and collaborate for impactful change. I am open to learning and growing within the field to become a valuable asset to the team.