Ivan Vaughan Email & Phone Number

Brighton, United Kingdom

Working within the High Wire Quality Assurance team, I am responsible for functional and non-functional system testing of consumer facing applications, websites and networked technologies. I am experienced in using tools, techniques and processes involved in testing internet and web technologies.

Lewes, East Sussex

Handled 1st and 2nd line support calls and emails in relation to a wide range of incidents associated with a wide range of desktop, laptop, hybrid, tablet, citrix thin clients and mobile devices.

Haywards Heath

Business/Test Analyst assisting with the continuous development and support of key operational applications. Gathering of requirements definitions, progressing these through to written documents that form the basis of on-going development requirements. Test plans produced and testing carried out during test phase, implementation and post production.

Brighton, United Kingdom

1st and 2nd line support calls in relation to post-sales product-related technical support incidents. Use of MS SQL Server 2008 R2 and SQL Server report builder

Lewes, East Sussex

1st and 2nd line support calls and emails in relation to a wide range of desktop, laptop and mobile device incidents; commonly Windows and MS Office related. Regional support work across various sites dealing with requests and incidents such as deploying new ICT equipment, printer failures, diagnosing boot up issues, patching, and resolving desktop/laptop/ipad issues where remote connectivity has not been possible. Seconded to Children Services team as a database analyst for four months to carry out reporting using SQL Server report builder and develop an Access database for capture and analysis of data.

Horley

Outsourced role for Legal & General Assurance Society Ltd. Achievements and responsibilities are as per role performed as Database Analyst at Legal & General.

Kingswood, Surrey

Responsible for maintenance and continual development of a large marketing database. Developed and interpreted (for support purposes) complex SQL statements and SQLPL Stored Procedures used as part of an Extract Transform and Load tool to enable the database to be refreshed on a weekly basis. Created ad hoc SQL queries/scripts to provide data extracts and reports

Kingswood, Surrey

Responsible for analysing operational requirements for a front end call logging and work flow system (Call Centre System).Interpretation of business and data requirements, communicated to IT specialists and programmers; Produced test plans, obtained test data using SQL queries, written documentation and training plans for users.

Hove, East Sussex

Responsible for handling and resolving telephone enquiries from internal and external customers using knowledge of the relevant computer systems, products and financial regulations. Supervisory responsibilities including handling complaints and ‘floorwalking’; training and supporting other call centre staff with queries.

East Preston, West Sussex