Ivan Wu Email & Phone Number

Production Service of Equity Derivatives

中国 上海市区

Provide second-line support to Commodity Applications

Tianjin City, China

Support Front Office Trading System of FX & MM

I am responsible for refining the processes, dealing with requirements from senior clients, managing and improving the core KPIs and SLAs, and coordinating the service improvements for eSpear Testing Environments of Deutsche Bank.

Hangzhou, Zhejiang, China

Cover 16X5 to provide full dedication to the projects and releases of eSpear Application; Take ownership of any critical incidents, outage or disaster; Work closely with project managers and provide project incident status; Act as environment manager to allocate, prioritize and schedule environments to cater to different project requirements;

Hangzhou, Zhejiang, China

Improve the client communication transparency and reduce critical incidents turnaround duration. Work closely with Problem Managers aiming at reducing repeating incidents.

Hangzhou, Zhejiang, China

Lead a 4~5 subordinates shift to meet the deadline, complete daily tasks and provide high quality service to the client and user.

Msc, Internet And Distributed Systems

Bsc, Computer Science And Engineering