Ivan Yuen Email & Phone Number

● Contribute to weekly insights and monthly business reviews, becoming the organization's source of truth, and utilized by senior leadership.● Extracted and analyzed data from Salesforce and Power BI, supporting commercial sales.● Gathered and cleaned data from various sources to ensure accuracy and consistency.● Managed communication with IT, sales leadership, and integrations teams to ensure data integrity.● Overcame challenges of fast-paced changes, aligning insights with executive needs.● Integrated additional responsibilities seamlessly, ensuring accurate reporting and data integration.

● Supported the National Accounts team by producing bid reports and other critical business review reports.● Automated manual processes using R programming, saving the company over $150,000 annually.● Gathered and cleaned data to ensure accuracy and reliability for reporting.● Leveraged Excel and Google Sheets extensively, continuously learning and applying new techniques.● Delivered actionable insights, supporting strategic decision-making.

● Identified pests patterns and analyzed conditions to tailor treatments for residential and commercial clients.● Presented pest information and scenarios to manage client expectations of problem resolution.● Maintain high customer retention rate by providing exceptional customer service and delivering results.● Trained and developed multiple onboarding teammates.● Documented service reports and material usage.

Skokie, Illinois, United States

● Executed emergency protocols during fire alarms, elevator entrapment, power outage, and severe weather events.● Prioritized access control for multiple companies operating in large shared buildings.● Surveyed sites, investigated suspicious activity, and communicated with proper authorities.● Collected recordings and documented incidents for review.

Buffalo Grove, Illinois, United States

● Operated a variety of equipment and tools to service vehicles.● Assisted master technicians in advanced diagnostics and repairs.● Maintained vehicles in excellent operational conditions with proper interval services.

Toyota Professional Automotive Technician Program, 3.7

Specialized training through Toyota

Automotive Technology Diploma, 3.7

High School Diploma, General Studies