Ivan Yuen Email & Phone Number

• Contribute to weekly insights and monthly business reviews, becoming the organization's source of truth, and utilized by senior leadership.
• Extracted and analyzed data from Salesforce and Power BI, supporting commercial sales.
• Gathered and cleaned data from various sources to ensure accuracy and consistency.
• Managed communication with IT, sales leadership, and integrations teams to ensure data integrity.
• Overcame challenges of fast-paced changes, aligning insights with executive needs.
• Integrated additional responsibilities seamlessly, ensuring accurate reporting and data integration.

• Supported the National Accounts team by producing bid reports and other critical business review reports.
• Automated manual processes using R programming, saving the company over $150,000 annually.
• Gathered and cleaned data to ensure accuracy and reliability for reporting.
• Leveraged Excel and Google Sheets extensively, continuously learning and applying new techniques.
• Delivered actionable insights, supporting strategic decision-making.

• Identified pests patterns and analyzed conditions to tailor treatments for residential and commercial clients.
• Presented pest information and scenarios to manage client expectations of problem resolution.
• Maintain high customer retention rate by providing exceptional customer service and delivering results.
• Trained and developed multiple onboarding teammates.
• Documented service reports and material usage.

Skokie, Illinois, United States

• Executed emergency protocols during fire alarms, elevator entrapment, power outage, and severe weather events.
• Prioritized access control for multiple companies operating in large shared buildings.
• Surveyed sites, investigated suspicious activity, and communicated with proper authorities.
• Collected recordings and documented incidents for review.

Buffalo Grove, Illinois, United States

• Operated a variety of equipment and tools to service vehicles.
• Assisted master technicians in advanced diagnostics and repairs.
• Maintained vehicles in excellent operational conditions with proper interval services.

Toyota Professional Automotive Technician Program, 3.7

Specialized training through Toyota

Automotive Technology Diploma, 3.7

High School Diploma, General Studies