Ivan Zavodchenkov Email & Phone Number

Hoofddorp, North Holland, Netherlands

My job is: by initiating, driving and supporting digitalization initiatives, ensure exceptional customer experience contributing to faster strategic progress, increasing customer’s retention/lifetime value, and improving organization’s productivity and profitability. - Responsible for maximizing the customer experience through digitalization initiatives - Member of Business Innovation and Digitalization department in EMEA

Moscow, Moscow City, Russia

I managed Inside Sales Department – a great Team of 10 professional responsible for Sales and Technical Support, Robotic Services and Business Analytics. I reported to Country General Manager and spent a lot of time as a part of OMRON Russia Management Team and Steering Committees (Sales, Distribution, Operational Management).- Established paid Services model in OMRON Russia- Increased Service Sales in ~5 times in 2 years (2018: +100%, 2019: +141%) - One of the highest customer… Show more I managed Inside Sales Department – a great Team of 10 professional responsible for Sales and Technical Support, Robotic Services and Business Analytics. I reported to Country General Manager and spent a lot of time as a part of OMRON Russia Management Team and Steering Committees (Sales, Distribution, Operational Management).- Established paid Services model in OMRON Russia- Increased Service Sales in ~5 times in 2 years (2018: +100%, 2019: +141%) - One of the highest customer satisfaction rates of support in OMRON EMEA according to 3rd-party research: o 2019: 9.05 (average 8.29) o 2017: 8.87 (average 8.35)- Launched Robotic Services in Russia (as a part of new Robotic Business)- Launched OMRON Innovation Centre in Moscow (OMRON Robotic Laboratory) - project leader- Moved OMRON to the new office in Moscow - project leader- Developed and implemented KPI for Sales Team and Support Team- Launched 4 new 3rd-party-based repair centers for OMRON products- Implemented customer’s satisfaction feedback collection process- Digital tools implementation and/or creation- During COVID-19 lockdown successfully shifted office-based department to fully home-office remote work, as well as all processes and operations Show less

Moscow, Moscow City, Russia

Search for prospects – potential customers- in key industries, regions- with sufficient buying power- cold callingData analytics, internal reporting- monthly and yearly KPI reports- data processing, ad-hoc reports and analytics- sales forecastingCRM administrator, BI-platform key-user (Lotus Notes, IBM Cognos)Competitors – investigation and overview- competitors’ customers- competitors’ prices and pricing- competitors’ sales value, share of market… Show more Search for prospects – potential customers- in key industries, regions- with sufficient buying power- cold callingData analytics, internal reporting- monthly and yearly KPI reports- data processing, ad-hoc reports and analytics- sales forecastingCRM administrator, BI-platform key-user (Lotus Notes, IBM Cognos)Competitors – investigation and overview- competitors’ customers- competitors’ prices and pricing- competitors’ sales value, share of market and market valueMarketing support and data analysis- mailings- events and exhibition Show less

Moscow, Moscow City, Russia

- All kinds of supporting work with the customers (calls, orders, consultations)- All kinds of certification- Translations of technical documentations, catalogues, promotion materials, manuals- Technical consultations concerning the production- Making and editing presentations and catalogues