Provided experience designing, implementing, operating and maintaining network/security and related enterprise level solutions. Worked seamlessly with sales in accounts, and supported/coordinated team account efforts with partners, distributors and customer to help troubleshoot and resolve pre/post sales issues. Executed excellent presentation skills including: being a knowledgeable subject matter expert, articulate, composed, creditable and convincing.

• Participated in creating and delivering a “Managed WAN” service to several office locations.• Planned, designed, configured, and installed networks for 150+ clients with Aruba IAPs and HPE Comware switches.• Responsible for the maintenance of high-quality network services while supporting the implementation of new systems and infrastructure upgrades in a dynamic environment.

Responsible for travel to customer locations throughout the U.S. to install, maintain and support medical simulation equipment while building and maintain customer relationships.Notable accomplishments:• Medical simulator installations with excellent customer and sales feedback• Customer training and support with market leader in patient simulation• Assisted in planning of complex new Audio/Visual Systems• New Field Service Engineer training• Presenter at Minnesota Simulation Conference “Manikin Maintenance” October 2014

Provide support to users in multiple offices throughout the nation. An active team player in receiving, prioritizing, documenting, and actively resolving end user’s help requests. Notable accomplishments:• VMware – Thin Clients/Thin Client Laptops• 24/7 on call rotation• Implemented a 360 CSR project • Meeting the required service level agreements • 10-15 daily ticket closure• Trained in new Help Desk employees

Reporting to the CTO, recruited to improve customer service during the busiest time of the year and increase the effectiveness of IT. Notable accomplishments:• Meeting the required service level agreements • Deploy new Windows 7 desktops and laptops• Build new images using Microsoft’s SCCM• Active team player in implementing the new Microsoft Lync system (VOIP).• Tested future hardware and software products

Specializing in on-call iPhone/iPad repair at customers’ locations and striving to provide quality customer support and service.Primary contributions:• On call 24/7 with excellent customer feedback.• Customer training and support• Document management and scheduling