Internal CRM trainings and compliance for European network inside the grupation.

Covering Croatian, Serbian and Slovenian entities. Supporting local server and services infrastructure, network, telephony, smartphones.

In charge of Slovenian, Croatian and Bosnian offices (around 80 people), as single IT person.Procurement of IT (server and network infrastructure) and telephony equipment.Budgeting, BIA and BCP analyses, taking care of software licenses, suggesting and implementingnew technologies.Education of users, presentations of new technologies.Reporting to high level management.Work on corporate level projects, collaborating with colleagues from all over the world.Maintainingnetwork and server infrastructure, business applications IP telephony, Maintaining user desktops and phones.Work with ticketing application.Monitoring IT environment using Nagios.Strictly holding to ITIL regulations and rules.Incident management.At Schneider Electric, I'm working with top state technologies such as Microsoft software, McAfee AV,Riverbed, ZScalar, Symantec AV, Cisco switches and routers, Avaya PBX, Nagios, CA, etc.1

Working with ticketing application, solving moderate (2nd level) and highest level (3rd level) ofincidents.Holding on to ISO and ITIL concepts while doing the duties.Daily contact with domestic (Croatian) and foreign customers.Work on the projects, which mean organizing them, writing and managing the project documentation,Correspondence and consultations for our customers, presenting our solutions and suggesting how to advance the system.Implementation of IT projects and software.Most of the work done for McDonalds Europe and Australia/Asia.During whole career at SPAN I've worked with most of Microsoft portfolio of products, as well as withSymantec and McAfee products.Mostly worked with HP, IBM and Cisco hardware.

Working with ticketing application, solving moderate (2nd level) and highest level (3rd level) ofincidents.Holding on to ISO and ITIL concepts while doing the duties.Daily contact with domestic (Croatian) and foreign customers.Work on the projects, which mean organizing them, writing and managing the project documentation,correspondence and consultations for our customers, presenting our solutions.Implementation of IT projects and software.Most of the work done for McDonalds Europe and Australia/Asia.During whole career at SPAN I've worked with most of Microsoft portfolio of products, as well as withSymantec and McAfee products.Mostly worked with HP, IBM and Cisco hardware.

Working with ticketing application, solving lower (1st level) and moderate level (2nd level) of incidents.Holding on to ISO and ITIL concepts while doing the duties.Daily contact with domestic (Croatian) and foreign customers.Installation and administration of software to customers environment.

Work in 24/7 shifts.Proactive monitoring of customers IT environment using monitoring tools such as MOM and SCOM.Acting as "1st line of defence" answering customers calls or tickets and fixing and reporting issues ontheir infrastructure as reported.

Installing and fixing users laptops. Managing the small office server.