- overseeing the management of the maintenance department responsible for the upkeep of the entire IT infrastructure, including servers, mail servers, databases, hardware, peripherals, and network systems.- leading as the project manager for the digitalization and modernization of the production process, spearheading the implementation of ERP and MES software, and facilitating the integration of accompanying DMS software.- strategically planning the needs and procurement of essential technical components to meet the technological requirements of the entire production team, ensuring seamless operations.- vigilantly monitoring technological innovations and consistently enhancing business operations through the adoption of cutting-edge technological advancements and software solutions.

- acting as the machine maintenance manager, overseeing the maintenance of CNC machines, control units, and mechanical parts to ensure optimal functionality and performance.- strategically planning the needs and procurement of essential technical components to meet the technological requirements of the entire production team, ensuring seamless operations.- vigilantly monitoring technological innovations and consistently enhancing business operations through the adoption of cutting-edge technological advancements and software solutions.

- Managed Windows Server administration for over 20 different partners, ensuring stable and secure operation of their IT infrastructure.- Administered and provided support for Pantheon ERP software, serving as the go-to person for troubleshooting, configuration, and optimization of the system.- Integrated Pantheon ERP with other software systems using XML, JSON, and CSV modules, facilitating seamless data exchange and streamlining business processes.• Administered and maintained MS SQL Server databases, ensuring data integrity, availability, and performance.- Developed SQL procedures, queries, views, and other database objects to support business requirements and optimize data retrieval and manipulation.- Addressed security issues, implemented measures to protect databases and sensitive information, and performed regular database backups for disaster recovery purposes.- Utilized C# and ASP.net to develop Winform applications and APIs for data exchange, software integration, and other business needs, enhancing system functionality and improving efficiency.

- Managed and resolved system errors on Windows 10 and Windows 7, ensuring smooth and uninterrupted operation for clients.- Provided Microsoft Office support, including installation, configuration, and troubleshooting, to address any issues and optimize productivity.- Managed and resolved problems with email clients, such as Outlook, and mail servers, ensuring seamless communication for clients.- Configured and resolved issues with third-party software and required devices, including:- ERP system Pantheon, ensuring proper functionality and integration with the client's business processes, providing configuration support and troubleshooting to optimize its performance.- POS systems and software, resolving issues related to point-of-sale operations, payment processing, and inventory management.- Fiscal devices, ensuring proper configuration and functionality in compliance with regulatory requirements.- Barcode scanners, configuring and troubleshooting to enable efficient scanning and data capture.- Printers, addressing configuration and printing issues to ensure reliable document output.

- maintenance of Windows Server, web server and complete system- administration of the Pantheon program owned by Datalab- providing support to all administration employees and employees at the cash registers with anywork difficulties (problems with IT equipment, problems with the program, problems with scales and other accessories)- installation and maintenance of video surveillance- work in MSSQL and database administration- designing and participating in the design of new shops, cabling and maintenance- fixing issues with all kind of equipment, especially printers, barcode scanners and fiscal devices

- Led a team of 4 as the IT Support Team Leader, providing guidance, supervision, and coordination to ensure efficient and effective IT support operations.- Provided comprehensive IT support, both in the office and in the field, maintaining and servicing a large inventory of IT equipment to ensure optimal performance and minimize downtime.- Assembled hardware and software configurations based on specific requirements and performed ongoing maintenance to ensure smooth operations.- Acted as the primary point of contact for over 400 employees, offering software and hardware troubleshooting assistance and resolving issues promptly to minimize disruptions.- Worked with betting services such as Bingo and Live betting, ensuring the proper functioning and support of these systems for an optimal customer experience.- Utilized the TipWin platform for live betting, demonstrating knowledge of sports betting and effectively addressing any technical issues that arose.- Oversaw the monitoring, procurement, and organization of goods and materials from various suppliers to ensure the availability of necessary IT resources.- Gained experience working with fiscal systems, ensuring their proper integration and compliance with regulatory requirements.- Engaged in fieldwork, performing on-site identification, and troubleshooting of IT issues, resolving problems promptly and effectively.- Collaborated with a team of 6 employees, fostering teamwork and a collaborative work environment to achieve collective goals