Ivana Nardone Email & Phone Number

Toronto, Ontario, Canada

LLQP

Toronto, Ontario, Canada

• Responsible for cash control and customer service management;
• Accountable for New Hire training on corporate policies and procedures, cash management and customer service practices;
• Responsible for opening and closing the front end operations (cash control);
• Responsible for providing customer care as a cashier and customer service representative.
• Responsible for engaging departmental managers as well as vendors to resolve customer service and operational issues;
• Responsible for preparing daily cashier close out activities including cash count and cash balance, preparing daily sales reports for management, preparing Brinks cash deposit and address cashiering overages/shortages.

2 month contract on convertion project from PeopleSoft to SAP. Respond to employee inquires in a small call center settingResolved employee inquiries related to payroll issues for Hydro One using SAP and PeopleSoft softwareResponded to employee inquiries related to, status of processing, legislation, billing/funding questions, report additions/deletions.

Developed and implemented training programs for new hires including customer service and systems training to meet the needs of business initiatives.Created and Delivered client specific health benefit plan training programs and manuals [ex. Insurance, pension].Conducted Performance Management for all call centre associates and participated in the creation.

Facilitated training programs for groups of 20-25 new hires, covering customer service processes, policies and standard practices and systems training for customized applications for a call center environment.Participated in course development with the Instructional Design team to ensure courses were current and compliant with legal and technical.

Responsible for implementing the "Progressive Payroll" system into various client sites and cross-training staff on the functionality and applicability of the tool to their business.Served as mentor to staff for the purpose of processing payroll for new clients.Provided consultation services with client to ensure seamless transition to the internal.

Responsible for processing payroll information submitted by small business customers through Autopay platform.Resolved Client Escalation inquiries related to payroll issues for 1000's of clients and a team of 15 client service representatives in ADP's call centre.Responded to client inquiries related to, status of processing, legislation, billing/funding.

Llqp

Education record

Education record

Cpa

Llqp