Ivana A. Email and Phone Number

• Simplify business processes/ model flows using Enterprise Architecture Methodology for (Institutional Client Group) Services, Markets and Corporate Function lines of business• Collaborate with internal architect team for consistent and streamlined business architecture principals, process improvements addressing overlap• Manage stakeholder relationships, review, and validate business artifacts• Assist in project tracking, issue identification and stakeholder updates• Analyze and review changes for process models and Enterprise Controlled Vocabularies• Test new CEAM tools, provide input on enhancements and user guides.• Modeling Conceptual Target State process flows in new tooling system Citi Process Management (MegaHopex)

• Define and evolve a portfolio of Branch products and services for Digital Banking.• Work with vendors, Citi ATE and colleagues across Citi Technology Infrastructure that are tightly aligned to the needs of the Branch Transformation Strategy.• Accountable for the end to end product lifecycle and product performance on all dimensions including pricing, service performance and customer availability.• Following the Global directive to ensure standards are set and met throughout the regions. Global Branch Device Standardization, Site support, and Wi-Fi are current initiatives.• Responsible for the end to end project implementation of Extended Wi-Fi in 32 strategic pilot locations throughout North America.• Project Manager for Cisco CBNA Refresh for 750+ branch locations, managing day to day team meetings, equipment orders, and status reports.• Key contributor, communications lead and LATAM liaison for gathering data for Global Branch Device Standardization for the new Smart Banking Ecosystem.• Project Manager for Citi Bank Client Wi-Fi for 209+ branch locations, managing day to day team meetings, scheduling orders, and status reports.• Participate & contribute to the Branch Roadmap/programs and partner with CATE & Integrations team on the product upgrades or rollouts• Project Coordinator for Employee Wi-Fi for 730+ branch locations including Vendor Management, equipment quotes and orders, meeting minutes, and coordination of Data Center build outs.• Seek for continuous improvement in the product service level targets and offerings, including gathering of clients feedbacks.

- Managed the provisioning and payment of all LATAM MPLS and Mexico Data Center circuits totaling a combined annual cost of $17MM. ($11MM and $6MM respectively)- LATAM Liaison and key contributor responsible for resolving any issues or disputes between various internal and external Vendor teams related to both Data and Voice Circuits. Dispute/Resolve and Investigate items that are billed in-country in Spanish and Portuguese when needed.- Reported and confirmed Early Pay Discount Savings – Increase from $850M in 2011 to $1.2MM in 2012 & 2013. - Worked with vendors to identify any billing issues and resolve any discrepancies with Paper vs EDI, ACH vs Checks, Payment terms.- Created and maintained Provisioning Data and Voice Procedures to maintain uniformity amongst the Circuit provisioning teams improving overall quality and communications with internal and external customers.- Worked with the respective internal departments (Technology, Purchasing, Financial Control etc.) to ensure all internal processes were adhered to when engaging and conducting vendor activities- Became subject matter expert on new TEM system implemented by the firm and provided research and expertise to the vendor when delivering services needed by the firm.- Captured savings that occurred due to circuit disconnects, EPD and circuit re-rates that were reported to upper management. - Contributed to Data and Voice Optimization targets of $37.5MM 2012 and $43MM 2013

- Provided monthly accruals and budget for projects under the GICAP portfolio.- Management of the chargeback process to ensure timely and accurate completion of projects.- Worked with Project Managers to address their resource requirements.- Assisted project managers facilitating the new hire process.- Monitored vendor and internal resource cost allocation.- Streamlined the vendor approval and implementation process engaging the responsible internal departments (Technology, Purchasing, Financial Control etc.) to ensure all relevant processes were adhered to when selecting new or renewing vendor contracts.

- Implemented, reviewed and revised ordering procedures for all network equipment pertaining to NA Network Applied Engineering, NA Voice Integration and Global Engineering.- Point of contact/Subject Matter Expert to expedite orders and approvals to procure Network equipment.- Reviewed and revised Capital Expenditure Proposals before submitted for approvals. - Team lead responsible for reviewing and assigning orders to various group members.- Interfaced with vendors and various internal businesses to obtain clear understanding of project deadlines, deliverables, and new processes. - Provided executive summaries, situation analysis, and recommendations to TI executives and management, aligned with corporate strategy and objectives.- In 2005, processed $96MM in equipment orders, and assisted with the procurement of Cisco orders resulting in a cost savings of $2.4MM.