Ivana Anđel Email & Phone Number

Zagreb, Croatia

Identity, Access and Cyber Security

• As a Technical Account Manager responsible for building and sustaining the day-to-day relationships andcommunications (including project briefings) with stakeholders at various levels of clients’ organization.• Reviewing project documentations and hand over completed projects to support teams.• Establishing Identity Governance through Azure Active Directory.• Educating new employees on technologies: VDS, AD FS, Azure AD

Technical Account Manager with focus to:• providing technical support for enterprise customer• addressing client's technical needs• establishing best practices and technical instructions for L1 and L2 support teamsAdvanced management and troubleshooting of clients' environment related to:• Active Directory Domain Services (replication, DNS, GPO, AD FS) - 10+ domains within multiple forests with morethan a million AD objects• VDS (Virtual Directory Service)Advanced Identity and Access management and troubleshooting:• Active Directory (400 000+ user objects)• Multiple SSO integration project (AD FS & Azure)• MIM (Microsoft Identity Management) - 400 000+ user objects• Azure AD (AAD, AAD Connect)• Basic Azure and M365 administration

Regular maintenance and management of:- RadiantOne VDS (Virtual Directory Service)- MIM (Microsoft Identity Management)- Azure AD (AAD, AAD Connect)- Active Directory Domain Services (AD, DNS , GPO, AD FS)

• Working with enterprise systems with combined over thousand servers all over the world, containing Windows• Server 2003, Windows Server 2008/R2 and Windows Server 2012/R2 server infrastructure with customization forcustomer needs• Working with multiple Microsoft services such as AD, BizTalk, O365, Exchange• Administrating objects (GPOs, Users, Groups, Computers) through Active Directory and O365• Proactive and reactive monitoring of customer systems using SCCM and customized alerting systems,administrative and technical processing of incidents and change requests Regular Security patching of CustomerServers

• Working with enterprise systems with combined over thousand servers all over the world, containing Windows Server2003, Windows Server 2008/R2 and Windows Server 2012/R2 server infrastructure with customization for customerneeds.• Administrating objects through Active Directory and O365• Proactive and reactive monitoring of customer systems using SCCM, SMART and customized alerting systems,administrative and technical processing of incidents and change requests.

• Front line support via chat, help desk, and telephone for a larger number of healthcare facilities• Monitor and respond quickly and effectively to requests and incidents received through the help desk using Zendesk• Communicate directly with clients in a friendly, professional manner via chat, phone calls or e-m ail• Troubleshooting a variety of technical and nontechnical issues end users are having with their local devices or virtualworkstations• Setup, configure, and operate end user IT equipment such as printers, scanners, workstations, or other peripheralsthrough LogMeIn sessions• Administrating User & Group objects in Active Directory• Assist with set up and configuration of e-mail clients, file sharing, account provisioning, or software installations• Configuring new Printer devices on Windows Servers• Basic DHCP/DNS configuration on Windows Servers• Document technical procedures and solutions

Education record

https://learn.microsoft.com/en-us/users/ivana-3914/transcript/vpl3wtx6zm83pw8

High School Diploma

Unfinished, Business It

Modules 1. Information Technology 2. Business processes 3. Communication knowledge and skills 4. Mathematics