Ivan Rex Abesamis Email & Phone Number

Canada

- Manage the dispatch team (Operations Managers) to ensure that we have consistent and reliable coverage to support drivers and riders with their inquiries and concerns. In the event a dispatch member is unable to make their shift, find a temporary replacement or takeover as dispatch to ensure dispatch coverage is in place.- Document and record attendance records of the entire dispatch team to be shared with the COO, or whoever they request, twice per month in time for payroll.- Ensure the proper onboarding and training of all dispatch and support team members and anyone else on the Uride team that may need to be familiarized with Uride’s dispatch ops.- Ensure Uride’s procedures are followed by members of the dispatch and support team. In the event they are not followed, it is the Employee’s responsibility to address this with the other employee’s and make sure that they are followed in the immediate future.- Create and implement internal policies with guidance and support from the CEO & COO, for managing the dispatch and support team, and holding them accountable.- Ensure all trackers are maintained and all relevant information is recorded to ensure the entire team has visibility of an updates or occurences with respect to drivers, customers or any ops related matter.- Develop and implement new procedures for the dispatch team to improve efficiency and accountability.- Work with and provide insight to the Development team to automate dispatch related tasks and improve the effectiveness of the Uride platform.- Report to the CEO & COO any insights related to day-to-day operations that may help decision making to improve the Uride platform and the services facilitated through it.- Provide monthly updates on dispatch operations to the CEO & COO along with action items to further improve the dispatch related operations

Philippines

-Provide support to the client of the largest telecommunications company in the United States.- Respond to customer telephone calls and deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns regarding their accounts- Always striving for one-call resolution, for more complicated issues, take ownership and call customers back providing personalized customer care- Take an active role in educating customers about the products and services we provide- Meet department productivity and quality standards (KPIs)

Region Iva - Calabarzon, Philippines

-Work and focus in assisting SIKAT (Tayabas Tourism Council) from, regularly coordinating and communicating with the council president, scheduling of meetings, drafting of letters - invitation to president and distribution to members.-Follow up on project implementation and project implemented.-Focus in inter - office requirements for submission.-Assist in the Annual and request for Supplemental budget preparation.-Take minutes of monthly meeting and submit the same after the approval of the supervisor.-Perform all clerical works at the office, including processing of Travel Orders, request for vehicles, drafting of official communication and correspondence.-Attending to tourist inquiries.Assist in the Accreditation of Tourism Related Establishments.-Monitoring and collection of tourism arrival data.-Deliver letter requests oc tour to private sites.-Perform Tour Guiding Work.

Manila, Philippines

-Provide excellent customer service to existing customers.-Perform account level research and advise customer oc products that may benefit them.-Stay up to date on all changes, developments and enhancements for all systems, producs and upgrades.-Update account information and complete accurate documentation.

Philippines

-As a senior associate, I assist customers once they require to speak to a supervisor or if the issue needs a higher-level support. Customer calls with concerns about their mortgage accounts, payments and insurance. - I always aspire for a one-call resolution, but if necessary, I initiate a callback to the customers to follow-up on their unresolved concerns

Philippines

-Assist Dairy Crest Ltd. customers of any concern they may have about their purchases which could range from order and delivery status, clarification on their invoices and general information about the company- Provide administrative assistance for Dairy Crest clients visiting the Philippines BPO- Lead and direct account’s (Dairy Crest) Fun Committee to ensure and establish work-life balance

Manila

***ASSIST ALL CARD HOLDERS/CUSTOMERS WITH THEIR CONCERNS USING OUR PRODUCT,ACCOUNT NOW PREPAID DEBIT CARD***PROVIDE OPTIONS USING THE PRODUCT AND SERVICE***DIRECT COMMUNICATION WITH THE UPPER MANAGEMENT REGARDING DEVELOPMENT AND STRATEGIC PLANNING FOR THE ACCOUNT