Ivana Blagojevic Email & Phone Number

Kuwait

Kuwait

Iraq

• Successfully managed all human resource functions from hiring and retaining, to developing employees resulting in high store sales and customer service performances
• Developed and implemented company’s recruitment procedures, HR policies, job descriptions, employment contracts, and salary scale for store staff
• Cooperated with local and international recruitment agencies to solicit and evaluate most qualified candidates for any and all store operation staff levels
• Productively completed full recruitment cycle for 120 employees during country operations opening including screening of over 1000 candidates, hiring most suitable staff, and appropriately training them to fit in with.
• Organized training programs consisting of store opening processes, new hire orientation, customer service, safety management, and leadership training directly resulting in promotion of 12 employees to supervisor level.
• Minimized employee rotation rate below industry average to 21%

• Coordinated and supervised process of 12 new store openings (9 INMEDIO and 3 DIVA stores)
• Supervised 17 retail stores managing all sales activities to ensure lean operations, growth, and cost reduction
• Managed and trained team of 50 people consisted of Store Managers and sales staff to maximize sales and profits of each store
• Reduced aged inventory levels by 50% by frequent financial analysis and creation of detailed ordering procedure proposals for store management staff
• Played key role as Project Manager in integration of DIVA brand in Serbian franchise

• Managed operations of 13 retail business units (160 employees) through Serbia and Montenegro ensuring achievement of all sales and profitability objectives
• Devised and executed marketing and merchandising strategies to improve sales 10% annually
• Managed, hired, and trained employees at all levels of Retail Division from sales staff to Store Managers

Belgrade

• Managed team of 20 consultants in customer acquisition activities prior to opening of first METRO store
• Coordinated internal Call Center and Customer Entrance Service to ensure high-level of customer service
• Developed and implemented marketing campaigns for Metro’s Top Customers