I am a professional with a degree in Tourism and MBA specialized on Quality. With more than 20 years of experience in different areas of touristic industry I decided to re direct my professional career to hotel management. I started welcoming people at home. I enjoyed every step of the process. Their positive feedback and how I feel with it assures me in this new goal: I want to join a hotel team, outside the city, in a natural spot with a clear purpose: excellence in customer experience and processes that minimizes the impact of the activity promoting sustainable and regenerative tourism. As Customer Experience Manager, I have developed innovative products and services, managed VIP lounges and led strategic alliance projects. I have implemented tools, indicators and methodologies that have contributed to achieve high levels of customer satisfaction through continuous improvement.I possess communication, organization and planning skills, which allows me to carry out improvement process and new products´ implementation with focused on the customer. I complement my academic training with courses in cooking, pastry and event organization, which enriches my profile and broadens my capabilities.Soy licenciada en turismo y MBA con orientación en calidad. Con más de 20 años en distintos rubros de la industria turística, decidí re orientar mi carrera profesional hacia la hotelería. Decidí emprender en mi casa. El excelente feedback y lo bien que esto me hace sentir me reafirma y me quiero sumar a un emprendimiento hotelero fuera de la ciudad, en un entorno de naturaleza con un propósito claro: excelencia en la experiencia del cliente promoviendo procesos que minimicen el impacto de la actividad en pos del turismo sustentable y regenerativo. Como Customer Experience Manager, he desarrollado productos y servicios innovadores, gestionado salones VIP y liderado proyectos de alianzas estratégicas. He implementado herramientas, indicadores y metodologías que han contribuido a para alcanzar altos niveles de satisfacción del cliente a través de la mejora continua.Poseo habilidades para la comunicación, organización y planificación, lo que me permite llevar adelante proyectos de mejora de procesos, así como la implementación de nuevos productos siempre con foco en el cliente. Complemento mi formación académica con cursos en cocina, pastelería y organización de eventos lo que enriquece mi perfil y amplia mis capacidades.
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HostSusana Balbo Unique StaysArgentina -
Founder Ivi´S HomeIvi´S Home May 2024 - PresentCiudad De Buenos AiresBusiness owner-Set up of the apartments. Sustainable mindset: on ambience by waste sorting & refill, on community by selecting furniture, objects, tableware and art pieces made by local entrepreneurs - Managing daily operation to ensure high occupancy rates, maximizing revenue, maintaining positive guest reviews-Logo and advertising design-Check in and check out of guests
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Customer Experience ManagerAerolineas Argentinas Jul 2017 - Apr 2024Aeroparque Edificio Corporativo T4- Developer of new products/services/process to improve Customer Experience based on NPS and CSat- Product Manager for 3rd party VIP Lounges (Hiring process, payment and billing accountability)- Implement alliance projects (SkyPriority Pannel App, SkyCare&protect, Auditing membership requirements process)- Drive corporate strategy for people with disabilities -
High Value Customer CareAerolineas Argentinas Apr 2015 - Jul 2017Aeropuerto Ministro Pistarini, Ezeiza, Provincia De Buenos Aires- Front desk agent at VIP Lounge- Meet and assistance of VIP Customers- Guarantee lounge quality service standard (food and beverage availability, cleanliness, Wi Fi, amenity assembled, laundry)- Assistance with 3rd party stakeholders (Aeropuertos Argentina, ANAC, PSA, etc.) -
Customer Care AssistantAerolineas Argentinas Nov 2012 - Apr 2015Aeropuerto De Ezeiza- Check in & Boarding assistance- Assistance on flight´s arrivals- Irregular Operation handling -
Founder Tierra Sur Viajes Travel AgencyTierra Sur Viajes Evyt May 2003 - Sep 2011Ciudad De Buenos Aires- Business owner- Experience designer according to customer target (Kid´s, Welsh travelers, Shooting Productions)- Web & flyer comms designer- Selection of provider, rates and conditions negotiations
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Tourism Commission Consultant At Argentinian ParliamentSenado De La Nación Argentina Jul 1997 - Dec 2001Ciudad De Buenos Aires- Tourism Law project consultant- Stakeholder´s relationship- Co Event Planner “Chubut Inquieta”- Workshop Moderator
Ivana Contin Education Details
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Bioarquitectura Aula AbiertaBioarquitectura - Biomateriales - Sustentabilidad -
Master Of Business Administration - Mba -
Kenyon International Emercengy ServicesFamily Assistance Center Management -
Especializacion En Gestion De La Calidad -
Rural Tourism -
Iag Instituto Argentino De GastronomiaEvent Planner -
Buenos Aires Pastelería MaestraPastry -
Turismo Y Hotelería
Frequently Asked Questions about Ivana Contin
What company does Ivana Contin work for?
Ivana Contin works for Susana Balbo Unique Stays
What is Ivana Contin's role at the current company?
Ivana Contin's current role is Host.
What schools did Ivana Contin attend?
Ivana Contin attended Bioarquitectura Aula Abierta, Universidad Del Salvador, Kenyon International Emercengy Services, Universidad Del Salvador, Universidad De Buenos Aires, Iag Instituto Argentino De Gastronomia, Buenos Aires Pastelería Maestra, Universidad Del Salvador.
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