Ivana Duran Email & Phone Number
Who is Ivana Duran? Overview
A concise factual answer block for searchers comparing this professional profile.
Ivana Duran is listed as Senior Analyst at Tegus, a company with 570 employees, based in Waterford, County Waterford, Ireland. AeroLeads shows a matched LinkedIn profile for Ivana Duran.
Ivana Duran previously worked as Analyst Development Representative at Tegus and Credit Collections Specialist at Paypal. Ivana Duran holds High School Diploma, Logistics, Materials, And Supply Chain Management from Technical School Slavonski Brod.
Email format at Tegus
This section adds company-level context without repeating Ivana Duran's masked contact details.
Review company-level records connected to Ivana Duran before choosing the right outreach path.
About Ivana Duran
Analysts are expert search professionals, specializing in finding the best industry experts across a variety of sectors, functions, and geographies. I work with the world’s leading hedge funds, private equity, venture capital, and asset managers, helping them make well-informed decisions and reduce risk while saving valuable time and money. Tegus is redefining the industry standard on investment research through our high-performance culture, and our ability to engage industry experts, contributing to the growth of Tegus’s content platform and disrupting the status quo in the investment research/expert network industry.
Ivana Duran's current company
Company context helps verify the profile and gives searchers a useful next step.
Ivana Duran work experience
A career timeline built from the work history available for this profile.
Analyst Development Representative
Current- Source and prospect industry experts for our customers on critical, time-sensitive projects.
- Investigate, identify, and source industry information and experts using various tools.
- Contact top decision-makers and C-level executives across industries via LinkedIn, email, and phone calls.
- Connect investors with these decision-makers to help them make the best-informed decisions.
- Take ownership of multiple projects simultaneously in a performance-driven environment.
- … Show more
Credit Collections Specialist
- Contacted customers via email or phoned to recover past-due accounts.
- Identified and addressed susceptible customers used best practiced.
- Proactively examined assigned accounts and created solutions to prevented missing payments and defaults.
- Provided consumers with payment choices for past-due accounts.
- Ensured regulatory compliance (Fair Debt Collection, Fair Credit Reported, Financial Conduct authority).
- Managed declining accounts, securing payments, and created… Show more
Team Lead
- Led, supported, and developed team members while maximizing their skills to reach peak performance.
- Proven ability to prioritize tasks, plan, and achieve consistent results.
- For four consecutive months, my team achieved a 95% call answer rate and a less than 1% error rate.
- Assisted numerous teams, including recruiting (interviewing candidates) and quality assurance (scoring calls).
- Completed all meetings in a timely manner, including 1-on-1s, probation reviews, wellness… Show more
- Completed all meetings in a timely manner, including 1-on-1s, probation reviews, wellness discussions, and return-to-work sessions.
Team Captain
- Gave direction, taught new hires and other team members, and professionally addressed any inquiries regarding the first interaction with an agent.
- Educated, motivated, and supported departmental agents to guarantee they possessed the skills and knowledge to treat every patient respectfully.
- Ensured that work queues were not incomplete and that referrals were completed correctly.
- Checked to see if there were any reports of errors, which were promptly resolved.
- Handle… Show more
- Handle escalations from on-calls that an agent is unable to resolve.
Referral Agent
- Handled patient referrals, acquired insurance company approval for the referral, and completed all essential data promptly.
- Handled incoming and outgoing calls and answered queries from patients or providers.
- Continued recommendations by team requirements, routinely exceeding daily objectives of 60 or more referrals.
- Interacted with insurance payors, communicated with hospital and business administration, and provided staff training and upskilling.
Patient Service Representative
- Scheduled patient appointments and tests in an efficient and timely manner.
- Answered incoming calls, assessed callers' needs, and directed calls to appropriate personnel.
- Registered and booked new patient appointments by physician and office requirements.
- Verified and reviewed patients' insurance coverage and benefit eligibility, and properly documented.
- Protected the patient and the hospital and showed a thorough awareness of patient confidentiality.
- Checked daily… Show more
Customer Service Representative
- Supported BT customers by actively listening, selectively probing, problem-solving, and empathizing with their needs.
- Consistently met and exceeded KPIs, including the NPS score, Customer Satisfaction, Average Handling Time, and First Call Resolution.
- Contributed towards the overall performance of the team and company targets.
- Promptly resolved complaints; commended by the supervisor for first-call resolution and escalation handling.
- Trained new agents on company… Show more
- Trained new agents on company policies and procedures, including side-by-side's, and shared best practices. Show less
Sales Associate
- Supported EE customers and ensured active listening, selective questioning, problem-solving, and empathy towards their needs.
- Achieved agreed-upon sales targets and outcomes within schedule.
- Presented, promoted, and sold products and services using solid arguments to existing and established customers.
- Contributed toward the overall performance of the team and company targets.
- Used multiple systems to handle customer queries and record data.
- Established… Show more
Colleagues at Tegus
Other employees you can reach at tegus.co. View company contacts for 570 employees →
Jonathan Tanner
Colleague at Tegus
Chicago, Illinois, United States, United States
View →
NG
Nick Guldin
Colleague at Tegus
Lansdale, Pennsylvania, United States, United States
View →
JP
Joel Peter
Colleague at Tegus
Burnaby, British Columbia, Canada, Canada
View →
NS
Natalie Sorkin
Colleague at Tegus
Chicago, Illinois, United States, United States
View →
RG
Ryan Gorkis
Colleague at Tegus
Chicago, Illinois, United States, United States
View →
MW
Maria White
Colleague at Tegus
Greater Chicago Area, United States
View →
AS
Ayesha Sabir
Colleague at Tegus
Canada, Canada
View →
JH
Juliet Hare
Colleague at Tegus
Greater Chicago Area, United States
View →
CS
Carlie Swenson
Colleague at Tegus
Chicago, Illinois, United States, United States
View →
ER
Eva Redmond
Colleague at Tegus
County Waterford, Ireland, Ireland
View →
Ivana Duran education
-
Technical School Slavonski Brod
Frequently asked questions about Ivana Duran
Quick answers generated from the profile data available on this page.
What company does Ivana Duran work for?
Ivana Duran works for Tegus.
What is Ivana Duran's role at Tegus?
Ivana Duran is listed as Senior Analyst at Tegus.
Where is Ivana Duran based?
Ivana Duran is based in Waterford, County Waterford, Ireland while working with Tegus.
What companies has Ivana Duran worked for?
Ivana Duran has worked for Tegus, Paypal, Relatecare | Care Is In Our Name, Infosys, and Eishtec.
Who are Ivana Duran's colleagues at Tegus?
Ivana Duran's colleagues at Tegus include Jonathan Tanner, Nick Guldin, Joel Peter, Natalie Sorkin, and Ryan Gorkis.
How can I contact Ivana Duran?
You can use AeroLeads to view verified contact signals for Ivana Duran at Tegus, including work email, phone, and LinkedIn data when available.
What schools did Ivana Duran attend?
Ivana Duran holds High School Diploma, Logistics, Materials, And Supply Chain Management from Technical School Slavonski Brod.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialCheck these profiles if this is not the Ivana Duran you were looking for.
View similar profiles