Ivana Hnilicova Email & Phone Number

London, United Kingdom

• Ensuring that all members of staff deliver the best customer service experience on the high street while ensuring risks within branch are identified and addressed.
• Manage the branch within strict quality and control procedures.
• Develop and implement remedial action plans and ensure all members of staff are fully trained in these procedures.
• Provide a great experience for our customers while leading by example. Identifying, action and resolve all customers complaints quickly… Show more
• Provide a great experience for our customers while leading by example. Identifying, action and resolve all customers complaints quickly and efficiently.
• Deliver challenging business and sales performance and identify opportunities to attract new customers.

• Providing excellent service to new and existing customers, ensuring customers’ needs are met whilst achieving personal and branch targets. Main responsibilities included:
• Give our customers all the guidance they need to realise their personal financial goals.
• Gather in information, match requirements to products and close the sale or refer the enquiry to a colleague.
• Keep up to date with all new products and any changes in products offered.
• Maximise cross-selling… Show more
• Maximise cross-selling opportunities.

• Using customised computer system I was responsible for many of the bank’s day to day routines, administrative jobs and face to face customer service.