Iván Alonso Email & Phone Number

México

✅Responsible for overseeing the $50M budget and 500+ personnel, partnering with the corporate IT unit, and managing the organizational technology strategy from conception to implementation✅Restructured the technology unit, reducing the number of employees, adding new talent with higher quality and seniority, maintaining budget neutral, as well as delivering yearly IT budget savings of $2.5M and regional budget savings of $5M✅Oversaw the implementation of Mexico’s largest carrier-class Wi-Fi service and SDWAN network for the education industry, supporting the needs of 50 campuses✅Performed a complete migration of all production platforms to the company’s private cloud, producing an increase in the region’s end-to-end apps service availability from 99.5% to 99.98%, securing $1M in savings, and improving business continuity and customer quality perception✅Constructed and launched the first “digital destination” app for UVM students, quickly ranking as 1 of 50 top Mex leading apps✅Implemented a new CRM operative model for Laureate Mex, including digital marketing, CTI technologies, and integration layers, generating a cost-per-lead reduction as well as an increase in conversion rate and net price✅Addressed an institution struggling to achieve revenue and student goals, designing and implementing an innovative marketing and sales operating model, including strategy, business processes, organization, and technology, exceeding expectations and improving 3 major KPIs, reducing cost per lead, improving prospect-to-customer conversion rate, and average net price✅Created and implemented the first mobile app for the institution’s community of students, teachers, and employees, improving the student relationship with the institution, as well as improving engagement leading to retention of the customer base and becoming a standard building block for technology architecture

México

✅ Led in strategy definition, design, implementation, and launch of innovative products, services, technologies, and business models, supporting marketing strategy, technical architecture, and business operation models✅ Addressed areas of deficient performance, implementing KPIs to define clear responsibilities and accountability across the Network Operations team, reducing failures by 36%, cutting repair time by 54%, and improving network performance✅ Oversaw setup of Axtel Conmigo Mexico’s 1st actual convergent fix-mobile voice digital app, releasing for the residential market✅ Developed Mexico’s 1st and best fiber-to-the-home (FTTH) service, Axtel X-tremo, including internet access up to 200MB based on innovative architecture, reducing network investments by 50%, and allowing organizational expansion into new services✅ Performed as a board member for 2 high-tech companies, Eden Rock Communication (telecom software development) and Opanga (video optimization SW development), representing Axtel as an investor✅ Developed the Axtel UniCo fully unified communications service with PSTN integration, delivering service to the business market

México

✅ Directed the management of the $500M budget and 2.5K employees located throughout 40 cities, leading strategy, design, build, implementation, operation, and support concerning the organizational technology architecture, including engineering, information technology, business process office, as well as shared services of network operations, billing, and the call center✅ Oversaw the launch of Mexico’s 1st and world’s 3rd largest Wimax network for fixed and nomadic voice and data services, including an installed base of 1K+ cell sites and 350K+ customers✅ Managed the technical and operations teams from both companies concerning the integration and standardization initiative for the Avantel, Mexico’s largest LD competitor, acquisition, achieving a seamless operation and producing a $50M yearly savings✅ Focused on organizational growth, leading the initiative to expand services from 6 to 40 cities nationwide within 5 years✅ Launched the world’s most extensive fixed wireless access (FWA) network, establishing 2K+ cell sites and securing 1M+ customers✅ Enhanced network services in both availability and reliability, resulting in reducing failures by 36% and repair time by 54%✅ Established a focus on telemarketing, driving the performance rate from 85% to 100%+ and the hit rate from 20% to 26%✅ Enhanced billing accuracy, reducing customer-billing complaints from 7% to less than 2% and cutting the total operations cost by 20%

México

✅ Oversaw the management of the $39M budget and 200+ employees, directing the company business process and IT practices from strategy and design to implementation and operations✅ Responsible for the development of the business process model and IT infrastructure, supporting Axtel’s operational launch✅ Established processes for sales and service, service delivery, service assurance, billing and collection, supply chain, finance, and human resources, securing a foundation for operational success✅ Delivered an IT architecture design on TMN Forum (eTOM model), including CTI, CRM, workforce management, OMS, service activation, billing and mediation, network monitoring system, and ERP✅ Constructed and implemented an innovative business model, providing end-to-end selling through a call center, becoming the 1st Telecom Company in Mexico to utilize call centers, providing a much faster service delivery time

México

México

Programa D1, Alta Direccion

Iec, Electrónica & Comunicaciones