Ivana Mernagh Email & Phone Number

San Francisco, California, United States

San Francisco Bay Area

Accelerate productivity while managing a notable amount of incoming online orders and managing company e-commerce platforms. Uphold top accuracy and standards of excellence by tracking order status and maintaining meticulous customer documentation via cloud-based operating systems. Mitigate delays by facilitating open communication with suppliers, manufacturers, and vendors.Boost client retention by building a positive report and providing updates on diamond and jewelry orders; promptly address customer pain points.Increase client convenience with in-person, email, chat, and phone support.Integrate best practices and adhere to managers' requirements for data entry and file management; meticulously track payments and transactions.

San Francisco Bay Area

Deployed deep understanding of eligibility standards while reviewing and processing incoming Schengen visa applications across Norway, Portugal, Iceland, Lithuania, Estonia, and Slovenia. Protected sensitive information while entering client data into VFS software. Added value to each stage of application review from initial receipt to consulate submissions with top customer service.Employed use of a strong attention to detail to generate various reports.Relied upon to address client inquiries, collect fees, and track passports.Successfully scanned and delivered documents to the associated diplomatic governments; verified policies and guidelines were fully adhered to.Routed support tickets to the proper members of the IT department.Protected the integrity of biometrics while collecting fingerprints and pictures in adherence to Consulate guidelines.Oversaw intake in the front office by interviewing applicants, verifying their documentation, and collecting details on their reason for travel.Led back-office responsibilities and end-to-end process management for all VISA applicants

Manila, National Capital Region, Philippines

Instrumental in providing full-scale support via call, chat, email within a timely manner. Managed the company’s key account Procter and Gamble (P&G) and served as a main point of contact for their employees to address inquiries regarding travel, expenses, payroll, benefits, and IT tickets submissions utilizing Zendesk, SAP, and other P&G tools. Collaborated with client’s global HR teams.Built a positive work culture using exceptional conflict management skills.Employed use of Concur to assist client’s employees in submitting expense reports, as needed.

Philippines

Education record

Education record