Ivan Angelo Marcelo Email & Phone Number

Philippines

• Leads a team of Relationship Managers supporting several countries covering Japan, Australia, North and South Asia.• Strategically partners with Senior HR leads in both cluster and country to drive initiatives, coordinate with delivery teams and highlight possible risk to both company policies and country regulations.• Collaborates with different HR Delivery teams and disciplines to navigate through issues, identifying solutions to execution/implementation.

Philippines

• Led a team of HRSS Specialist/Project Analyst supporting different HR Shared Services processes focused on execution of Divestiture of Consumer Business across 13 Countries within APAC and EMEA.• Responsible for the overall direction, coordination, implementation, execution, control, and completion of Divestiture related activities of HRSS ensuring consistency with Citi project management governance.• Manages Global, Regional and In Country senior stakeholders providing updates, highlighting risk, and ensure alignment of strategy across all project workstreams.

Philippines

• Led a newly created team of System Specialist (Workday) soon after a major shift of HR Application (HRMS to Workday).• Created the roles and responsibility of the team which supports APAC and EMEA. Establishing collaboration with different teams, identifies KPIs.• Managed day to day operations, serves as an escalation point (Generalist to Specialist) addressing complex inquiries.• Conducts data analysis on inquiry drivers and CSAT/NPS ratings, then presents the results to Leadership forums for proper attention.

Philippines

• Manages a team that supports terminations and revocations of entitlements on• more than 1400 business applications mainly used in APAC and LATAM region.• Member of GIDA Manila Management Team reporting directly to Site Head.Page 2 IVAN ANGELO MARCELO• Involved in talent discussions, performance calibration and site management decisionmaking.• Have completed 4 major migrations the last 2 years, transferring support of hundreds of applications from/to several locations.• Participated in a Forum (Budapest, Hungary) focused on evaluating the existing delivery model and presented an efficient alternative with significant savings to Senior Leadership Team.• Represent the site in participating Proof of Concepts projects (Glo

Ncr - National Capital Region, Philippines

• Supports ID administration for technology users on servers running on UNIX.• Manages manual provisioning and investigates/troubleshoots automation failures as they occur.• Manages Privileged ID. Ensures that it follows Citi Policy for Password Management (TPAM, PAR, Powerbroker)

Philippines

• Designs, Implements and Supports Network and System related issues.• Manages Network and Active Directory policies.• Created IT policies aligned/in preparation to ISMS 27001, Installed intrusion detection appliances.