Ivan Arias Email & Phone Number

Boston, Massachusetts, US

• Manages IT Infrastructure for 4 Law offices Located in Southern and Northern California.
• Travel to Northern California offices to assist with onsite IT Support
• Supervision of 5 Helpdesk Level I & II Associates.
• Technology support of over 16 law offices across the US.
• IT Escalation Support
• Provide on call support after hours and weekends to help with the firm's needs

New York, New York, US

• Level II & III Onsite support of LA office, remote support for NY, MI, and WDC offices in collaboration with level I service desk team providing guidance and attending to SLA breaches.
• Office 365 and Active Directory Administration, creating users, mailboxes, delegation rights for mailbox access.
• Litigation support: Administration in iManage Desksite, One drive and Share file creation, extracting data and copying onto encrypted devices. Providing necessary equipment such as projectors and laptops for.
• Support in remote services such as Citrix, RDP and Dameware.
• Intune MDM administration of corporate devices along with DUO MFA set up and support..
• SCCM system deployments for new and replacement systems.

New York, New York, US

• Supported distribution center campus, 3 distribution centers, 1.3 million SQFT with 400 -700 team members.
• Auxiliary Level II and Level III support for corporate users in NY, NJ and Canada.
• Repair program management and strategic decisions governing contractual, financial aspects of 1700 distribution center IT assets (Desktops, Laptops Phones, iPads & RF Equipment).
• IT documentation containing details for resolutions
• Onboarded and sustained new corporate employees, resulting in consistent on-boarding that aligned with all IT support business objectives
• Office 365 migration backing users in distribution centers, Canada and EMEA.

Santa Fe Springs, California, US

• Supported and drove various facets of IT for 180 retail locations, fulfillment center, and corporate office.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Manage and prioritize work activities with minimal supervision to meet continuous deadlines which directly impact field operations.
• Coordinated with vendors and team members to assist with escalating and resolving hardware/broadband issues at corporate & retail locations.
• Store Wide Implementation of VoIP Systems Yealink/Cisco devices on the Jive Platform leading to $100k in savings.
• Backed implementation of Avalara Tax Software with Aptos Point of Sale, ERP and Great Plains.

• Leadership and management of small staff of employees which were trained to become experts in repair and customer service.
• Communicated with customers daily providing them with constant updates while exceeding customer service skills.
• Expert Repairs in computers and mobile devices producing quick turnaround time.
• Built Custom Computers meeting customer required specifications and needs.
• Onsite repairs for local businesses in Bixby Knolls, California assisting with troubleshooting and backups of important data.
• Onsite repairs for Xenex Germ Disinfecting Robots at Long Beach Memorial where 20 robots were owned

• Supported Campus of over 100 employees.
• Migration of Windows Server 2003 to Windows Server 2012 allowing the business to decommission legacy systems.
• Deployment of over 100 new PC's across the office and distribution center.
• Management and creation of new groups in active directory.
• Migration of DOS Accounting software to Sage 50 Accounting which over 1000 customers and vendors were transferred into the new system.
• Resolve technical issues and provided exceptional turn around time.