Ivan Arias Email & Phone Number

Los Alamitos, Ca, Us

Boston, Massachusetts, Us

• Manages IT Infrastructure for 4 Law offices Located in Southern and Northern California.• Travel to Northern California offices to assist with onsite IT Support• Supervision of 5 Helpdesk Level I & II Associates.• Technology support of over 16 law offices across the US. • IT Escalation Support• Provide on call support after hours and weekends to help with the firm's needs• Management of corporate devices. iPhones, iPads and mobile hotspots. • Deployment strategy for new IT Equipment

New York, New York, Us

• Level II & III Onsite support of LA office, remote support for NY, MI, and WDC offices in collaboration with level I service desk team providing guidance and attending to SLA breaches.• Office 365 and Active Directory Administration, creating users, mailboxes, delegation rights for mailbox access.• Litigation support: Administration in iManage Desksite, One drive and Share file creation, extracting data and copying onto encrypted devices. Providing necessary equipment such as projectors and laptops for depositions or trials in court.• Support in remote services such as Citrix, RDP and Dameware.• Intune MDM administration of corporate devices along with DUO MFA set up and support..• SCCM system deployments for new and replacement systems.

New York, New York, Us

• Supported distribution center campus, 3 distribution centers, 1.3 million SQFT with 400 -700 team members.• Auxiliary Level II and Level III support for corporate users in NY, NJ and Canada.• Repair program management and strategic decisions governing contractual, financial aspects of 1700 distribution center IT assets (Desktops, Laptops Phones, iPads & RF Equipment).• IT documentation containing details for resolutions• Onboarded and sustained new corporate employees, resulting in consistent on-boarding that aligned with all IT support business objectives• Office 365 migration backing users in distribution centers, Canada and EMEA.• Management of Windows System Imaging, deployment of Windows OS Patching and Driver Support.

Santa Fe Springs, California, Us

• Supported and drove various facets of IT for 180 retail locations, fulfillment center, and corporate office.• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.• Manage and prioritize work activities with minimal supervision to meet continuous deadlines which directly impact field operations.• Coordinated with vendors and team members to assist with escalating and resolving hardware/broadband issues at corporate & retail locations.• Store Wide Implementation of VoIP Systems Yealink/Cisco devices on the Jive Platform leading to $100k in savings.• Backed implementation of Avalara Tax Software with Aptos Point of Sale, ERP and Great Plains.• Managed turn up of all new retail locations (25-30/year) resulting in retail stores opening on time.• Supported the execution of disaster recovery for retail stores and corporate office.

• Leadership and management of small staff of employees which were trained to become experts in repair and customer service.• Communicated with customers daily providing them with constant updates while exceeding customer service skills.• Expert Repairs in computers and mobile devices producing quick turnaround time.• Built Custom Computers meeting customer required specifications and needs.• Onsite repairs for local businesses in Bixby Knolls, California assisting with troubleshooting and backups of important data.• Onsite repairs for Xenex Germ Disinfecting Robots at Long Beach Memorial where 20 robots were owned

• Supported Campus of over 100 employees.• Migration of Windows Server 2003 to Windows Server 2012 allowing the business to decommission legacy systems.• Deployment of over 100 new PC's across the office and distribution center.• Management and creation of new groups in active directory.• Migration of DOS Accounting software to Sage 50 Accounting which over 1000 customers and vendors were transferred into the new system.• Resolve technical issues and provided exceptional turn around time.• Monthly backups of customer database of over 2000 users.