IT Operations ContractorDuties:Attended meetings with various IT teams across the organization to discuss current processes and infrastructure.Retrieved processes from other teams and pulled them into a new service desk.Upskilled staff and provided escalation service internally.Reinforced ITIL framework processes and guides.Created a new knowledge base for bespoke internal on-prem systems.Accomplishments:Successfully implemented a new service desk that improved efficiency and reduced costs.Upskilled staff on new processes and procedures, resulting in a more knowledgeable and productive workforce.Provided escalation service for critical incidents, ensuring that no issues went unresolved.Reinforced ITIL framework processes and guides, ensuring that the organization was following best practices.Created a new knowledge base for bespoke internal on-prem systems, making it easier for staff to find the information they need.

Duties:Managed conditional access policies to ensure that users only had access to the resources they needed, when they needed them.Adhered to ISO 9001/27001 standards to ensure that the organization's IT systems were compliant with industry regulations.Created Power Automate flows to automate workflows and ensure that documents and data were flowing efficiently.Managed the creation of Office 365 users, teams, and shared mailboxes.Created scripts for remediation of devices in Intune.Created and managed autopilot profiles to streamline employee onboarding utilizing Microsoft Office 365.Mitigated threats alerted in Sophos antivirus and Qualys.Mitigated threats manually once they were detected.Accomplishments:Implemented a new conditional access policy that reduced the number of unauthorized access attempts.Implemented ISO 9001/17001 standards across the organization's IT systems.Created Power Automate flows that saved the organization time and effort.Managed the creation of 1,000 Office 365 users, teams, and shared mailboxes without any errors.Created scripts that automatically remediated devices in Intune that were out of compliance with the organization's security policies.Created and managed autopilot profiles that enabled the organization to onboard new employees quickly and easily.Mitigated threats alerted in Sophos antivirus and Qualys.Manually mitigated threats that were not detected by automated systems.