Ivan A. Thomas Jr. Email & Phone Number

Baltimore, Maryland, United States

Orchestrate maintenance of company database by entering new and updated client and account information, particularly relating to donation services, adhering to entry priorities, and processing donor and account source documents by reviewing data for error. Verify entered customer and account data by reviewing, correcting, deleting, or reentering data. Resolve deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution. Facilitate receipt and designation of checks to appropriate company causes. Manage and deliver training of donor relation services to new and existing employees.

Owings Mills, Maryland, United States

Examined accounts with cancelable warranty products utilizing a document management database, reviewing contracts and supporting documents in document management folder to determine which products to cancel. Utilized post-repossession policies and procedures, collecting data and interpreting instructions from auctions and DSSO’s. Billed customers for payments, late and mileage charges, late fees, disposition fees and miscellaneous monies due to Toyota. Key Contribution: Exceed company requirements of billed accounts per day by 25%.

Baltimore, Maryland, United States

Sold merchandise to customers and aided customers with their retail selections, operating cash registers for retail transactions, handling returns and exchanges, and performing product inventories to maintain an accurate inventory count. Organized retail area to present a neat and clean shopping experience for our guests. Facilitated visual merchandising of the store for the best product presentation to patrons. Key Contributions: Consistently sold over $14,000 worth of products within game-time hours.

Baltimore, Maryland, United States

Created materials to acclimate international students to American culture, contributing to student program assembly and execution. Analyzed university guidelines on student activities and assist students of leadership in creating organizations on campus. Collaborated with the Vice President of Student Affairs to support program assistance for the Division of Student Affairs.

Master Of Business Administration - Mba, Finance, General

Bachelor Of Science - Bs, Sports Management, 4.0

Activities and Societies: Dean’s List Fall 2013 – Spring 2016 Sigma Beta Delta International Honor Society (March 2015) Delta Mu Delta.