Loan Processor | Conventional Loans | Customer Service
Costa Mesa, California, United States
- Communicated with clients, agents, and team in order to obtain necessary documents and clearing conditions prior to closing.
- Pre-underwrote loans for initial underwriting review utilizing Encompass and Google.
- Retrieved and analyzed documents such as: verification of employment, income, evidence of insurance, certificate of insurance, title reports, disclosures, fraud/credit reports, appraisals, credit reports, and payoff.
- Processed and closed conventional refinance loans within a 21-day lock period.
- Managed a pipeline during periods of normal and high volumes while maintaining a high level of customer satisfaction.
- Ensured accuracy and completeness of all required items before moving files forward, preventing any delays, development of client concerns, or compliance issues.