Ivana Sosa Email & Phone Number

New York, New York, United States

-Manage data integrity in the Grant Portal by diligently ensuring the data is clean through routine checks and proposing solutions to improve data integrity.-Lead system testing activities in coordination with other team members; assemble testing groups, write UAT (testing) protocols, submit tickets, ensure remediation and manage release with a third-party vendor.-Respond to staff questions and issues regarding the Grant Portal on time using the Zendesk ticketing system; help troubleshoot and find creative solutions to challenges.-Proactively improve system functionality and escalate issues and/or risks to management.-Coordinate daily support tickets with the Grant Portal vendor’s support desk.-Train new hires on Grant Portal navigation and conduct refresher training for existing staff. -Liaison with other departments in integrating the Grant Portal with other MJFF systems and processes.

Springfield, Massachusetts Metropolitan Area

-Work collaboratively with YW teams to integrate HIV prevention and intervention within existing policies, programs, and services toward the goal of addressing survivors’ whole identities, needs, and life circumstances;-Identify effective practices and propose implementation strategies in support of the integration of HIV prevention and intervention within existing systems of service delivery;-Provide guidance and assistance to team members with database learning, records maintenance, data classification, and reporting, including graphical report elements;-Design and create forms including elements such as text fields, checkboxes, radio buttons, and user agreements;-Create and run queries in Apricot in response to stakeholder requests and programmatic needs;-Develop techniques to validate data or otherwise ensure data quality;-Generate data insights using basic statistical techniques;-Summarize and visualize data;-Recommend, implement, and document enhancements to data management processes and practices;-Participate in regular supervision and project meetings with the HIV Project Coordinator and Director of Parent & Youth Services;-Attend required agency meetings and trainings; and-Perform other duties as necessary.

•Coordinate with program partners and key stakeholders to develop data collection systemsthat align with program goals• For each funded grant,•Work with team to identify what data needs to be collected for grant reporting purposes•Develop tracking systems in the database•Develop reports to measure progress towards grant outcomes• Track all reporting and compliance requirements in regards to the government grants and grantcontracts we receive. Ensure our compliance with each grant contract.• Develop and oversee tracking systems for special projects and new programs includingmodifying databases as needed• Develop continuous process improvement strategies to ensure streamlined data collection• Train all staff on usage of data systems• Work with data system partner(s) and vendor(s) to develop system enhancements and triageproblems• Pull data and contribute to grant applications and reports, board reports, and other ad-hocreports as requested by leadership• Prepare and submit reports for funders regarding client and program data• Analyze and present data on a regular basis to leadership and teams to support teams inreaching outcomes, including raising concerns and contributing to corrective courses of actionwhen goals and targets are not being met• Research and resolve data system application issues interfacing with external vendors whenneeded• Ensure high data quality through regular quality checks• Develop data reports including complex reports across disparate program functions• Develop import and export script, test script strategies, and provide troubleshooting and issueresolution for data migration uploads and extract.

Springfield, Massachusetts

•Answer 24 hour Intake Line for Domestic Violence and Sexual Assault Services•Enter hotline statistics, intakes and other documents into computer database•Log-in to daily bed-update system and maintain bed tracking log•Conduct shelter and community-based intake•Maintain communication with shelter and community-based staff•Complete all required paperwork•Maintain client records•Attend staff meetings as required•Complete overnight checklists•Monitor security cameras to ensure safety•Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.•Assist with staffing shelter during crisis situations•Performs other related duties as needed.

New York, New York, United States

The law school pathways program is designed to aid first generation, low-income, and minority students from the Harlem/Bronx/Uptown area who are considering attending law school.The yearlong program will bring selected participants to Columbia Law School for"Saturday Academies." These sessions will feature counseling on the law school application process as well as mentorship from attorneys and law students.Participants who complete the program will receive free LSAT preparation courses, networking opportunities, and admissions advising. The ultimate goal of this program is to diversify the legal profession and empower traditionally under-represented students to become successful law school applicants and lawyers.

Boston, Ma

• Advocated for Sex Work Decriminalization• Developed inclusive surveys on Sex Work Decriminalization in Massachusetts • Facilitated a symposium of over 120 attendees• Created a resource document for symposum attendees with over 20 organizations • Analyzed quantitative and qualitative survey data• Filmed a 25-minute-long documentary • Interviewed relevant stakeholders and community members

Greenfield, Massachusetts

•Register and/or pre-register patients•Collect/verify/update all account demographic and financial information including insurance information within established quality assurance thresholds•Adhere to call guides and communicates in a professional, respectful and appropriate manner to all patients and/or family members as well as hospital staff•Receive and assess requests from all major customer constituencies: patients, providers, service areas and payers•Collaborate with all service areas and acts as liaison between Baystate Health and our external customers to satisfy customer requests•Perform responsibilities within established customer service standards•Perform Switchboard Operator functions, such as emergency code teams, disaster response team as well as stat pages with supervision, dispatches critical codes and alerts engineering to alarms

•Processed terminations of employees in the company•Communicated with managers to complete termination processes•Delivered and installed hardware devices for employees and business partners (eg. monitors, docking stations,etc.) •Picked up outdated/unwanted hardware equipment for business partners and employees •Built desktops, thin clients, and laptops•Shipped equipment to company’s field agents •Assisted with on-boarding processes •Assisted with technical difficulties

•Built/modified databases for employees and business partners •Assisted with technical difficulties regarding databases •Transferred data from old databases to current databases•Consolidated daily maintenance notifications and their relative reports of failed backups and deleted drives in relation to servers and databases •Assisted in the application and management of database changes across development and production platforms •Migrated team-tasks and tickets onto Sharepoint-based digital environment •Facilitated Team-Huddles and problem solving sessions related to my team’s schedule and performance expectations

•Responsible for receiving and confirming the arrival of all hardware devices for the company •Worked with HP Service Manager and Ariba to update and close tickets •Contacted business partners whom we worked with •Filed packing slips from 2000-2015 in Filenet site•Provided weekly inventory of hardware in warehouse•Allocated software from terminated employees using UAPM site•Provided weekly reports to Tier 2 managers on company’s spending on hardware and software devices•Created a process map on the hardware receiving process

Doctor Of Law - Jd, Law

Bachelor Of Arts - Ba, Political Science And Government

International Relations And Affairs

Activities and Societies: Pacific Islander Club, Latino Club, Cru, Cadet Entertainment