Ivan Bastaja Email & Phone Number

Belgrade, Rs

Belgrade, Serbia

Serbia

Serbia

Serbia

Serbia

Serbia

Serbia

• Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations and guest services.• Managed payroll for the departments to meet financial goals.• Act as “Manager on Duty” for any departments needing assistance• Responsible for handling guest opportunities and ensuring guest satisfaction

Serbia

• Developed departmental objectives, work schedules, budget, and policies.• Act as “Manager on Duty” for any departments needing assistance Responsible for handling guest opportunities and ensuring guest satisfaction.• Recruited and trained new members of the guest service team.• Maximize daily revenue by encouraging up-selling at the reception

Santa Barbara, California Area

Delivered personal and exceptional service to ensure guest satisfaction from time of arrival to departure. • Created and confirmed reservations; assigned guest rooms according to preferences• Coordinated with Housekeeping to ensure proper inspection and room readiness by guaranteed check-in time; maintained house inventory and balanced discrepancies • Managed guest billing to warrant accuracy and resolved all billing errors• Handled heavy volume of calls while remaining professional and courteous•Trained new members of the guest service team.• Maximize daily revenue by encouraging up-selling at the reception

Serbia

Delivered personal and exceptional service to ensure guest satisfaction from time of arrival to departure. • Created and confirmed reservations; assigned guest rooms according to preferences• Coordinated with Housekeeping to ensure proper inspection and room readiness by guaranteed check-in time; maintained house inventory and balanced discrepancies • Managed guest billing to warrant accuracy and resolved all billing errors• Handled heavy volume of calls while remaining professional and courteous

Serbia

•Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records. •Tracks room revenue, occupancy percentages, and other front office operating statistics.•Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. •Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.