Ivan Becerril Email & Phone Number

Cabo San Lucas, B.C.S., Mx

Los Cabos, Baja California Sur, México

Managed operations of two main restaurants, five additional outlets, and F&B amenities within the golf operations. Designed, planned, and executed year-round events, including Thanksgiving, Christmas, NYE, and golf-related events. Developed new event concepts, increasing festive season revenue by 27% in 2023. Increased average check from $36 to $69 and F&B revenue by 45%. Reduced staff turnover to 2% and boosted wine sales by 67%. Collaborated with Executive Chef to design food and beverage menus. Curated an extensive wine program with over 300 labels. Developed F&B procedures, SOPs, operations manual, job descriptions, and standardized processes. Selected and developed talent for a high-performing team. Consolidated POS system and trained staff for optimal operation. Created personalized dining experiences, enhancing guest satisfaction.

Los Cabos, Baja California Sur, México

Collaborated with Banquets Manager to lead special events, including weddings and festive celebrations. Managed culinary events featuring Michelin Star chefs such as Virgilio Martinez. Contributed to securing the 5th Forbes Star. Increased average check and improved internal service survey scores. Developed new breakfast concept with the culinary team to attract local market. Worked with marketing team to devise strategies, increasing daily covers. Coordinated with audio specialists to maintain the restaurant's ambiance. Supported other areas during special events and large-scale resort events.

Maldivas

Led renovation program for a fine dining restaurant, overseeing selection of OS&E and sophisticated glassware, cutlery, and linen. Initiated a service academy to elevate the dining experience. Trained and promoted staff, supporting career development within the 70 colleagues' division. Curated an extensive wine program, adding over 100 labels. Organized exclusive culinary experiences featuring Michelin Star chefs. Increased revenue by 42% during festive season, with a 22% increase in wine consumption. Developed a new bar menu, reducing waste and preparation time. Planned and executed a NYE event for 250 guests, managing setup, decoration, entertainment, and staffing.

Carretera Transpeninsular Km. 12.5 Cabo San Lucas

Collaborated with DOFB to develop strategies enhancing culinary experiences for a private club. Played key role in opening a Mediterranean cuisine restaurant, contributing to OS&E decisions. Managed operational equipment purchasing. Selected and developed talent, ensuring a high-performing team. Developed SOPs for all-day dining, pool and beach services, in-room dining, and comfort stations. Conducted training programs for team skill enhancement. Designed and implemented unique event experiences.

Los Cabos, Bcs, México

Managed four outlets with over 60 employees, including a 280+ capacity all-day dining restaurant, main bar, pool service, beach and cabana operations, and in-room dining. Conceptualized and implemented Beach Cabanas project, adding $2.2M in revenue. Created special themed nights, generating $900K in additional revenue. Achieved 5-star Forbes rating with high scores for Pool and Beach operations, restaurant, and main bar. Increased average check value from $51 to $70. Reduced beverage costs from 23% to 21%. Developed F&B strategies with marketing team to increase local patronage. Utilized KPI metrics for performance tracking.

Maroma, Riviera Maya

Developed standards and processes for new hotel brand during 2018 opening. Selected right talent for the group and trained staff on new procedures. Guided by 2 Michelin Star Chef Jorge Vallejo for culinary development. Successfully organized Grand Opening with Hermes Corporate Event (200+ guests). Established financial parameters in collaboration with GM and DOFB.

Km 10 Zona Hotelera Cancun, Quintana Roo

Assisted daily restaurant activities and supervised corporate standards. Trained fine dining teams and operated large corporate and wedding events. Maintained outlet standards and guest satisfaction index.

Cancún Area, Mexico

Managed exclusive Marriott members' 28 rooms and suites. Conducted culinary training and planned weekly activities. Increased guest satisfaction surveys from 89% to 96% YTD. Promoted two associates and led the Wine Ambassador Program. Received Marriott Corporate Award for service excellence.

Playa Del Carmen Quintana Roo

Supported daily operations and special events. Trained in hygiene standards and LQA training.

Sommelier, Sommelier

Business Innovation, Business Innovation