Ivan Black Email & Phone Number

Greater Atlanta Area

Clients:*Stagwell*Liberty Mutual*MediaKind*The Evanston Group*Lincoln Financial Group*Mohawk Industries*Turner Construction Company- Managed workstream to document and improve business processes.- Led team of over 15 business analysts to triage insurance software issues to save hundreds of consulting hours.- Guided business systems analysis efforts to digitize intake of over 500 disability claims per day via robotic process automation (RPA).- Conducted requirements elicitation primarily via interviews, questionnaires, document analysis and prototyping.- Advised key internal stakeholders and provided appropriate direction to team members to ensure technical solutions met business needs.- Created and executed test plans, performed hands-on functional testing, and lead user acceptance testing (UAT) for several data projects.- Facilitated requirements walkthroughs with internal and external resources.- Developed business client testing strategies and supported testing efforts.- Provided data analysis and reporting for sales operations and finance by working with senior level architects to translate requirements elicited from leadership.- Produced a Tableau-based interface to provide support analysts access to actionable information for claims. - Discovered manual adjustments issue and recommended process improvement for millions of dollars of internally misreported commissionable sales numbers.- Coordinated SAP HANA, Business Objects and Tableau enhancements for business intelligence projects utilizing offshore staffing in an agile environment.- Utilized Tableau visualizations to drive better pricing and purchasing decisions.- Implemented SSO deep links from DNN CMS to Saba Learning Management System (LMS).

Greater Atlanta Area

- Served as iteration manager to create website for international orphanage.- Led large team that successfully completed design and development of website and user documentation.- Helped lead efforts to transition project from waterfall methodology to agile. - Facilitated stand-ups, retrospectives, sprint-planning and estimation sessions for Georgia State University Capstone students and volunteer IIBA members.

Greater Atlanta Area

- Integrated SAP data into custom application for subcontractor pre-qualification to eliminate redundancy, improve data quality, and save thousands of hours of unnecessary data entry for Turner’s procurement staff. - Standardized single sign-on (SSO) methods for authentication into third party websites.- Utilized mix of techniques (data flow diagrams, data modeling, glossaries, and interface analysis) to effectively analyze and document requirements which led to the elimination of many system customizations which were costly to maintain.- Worked with developers to create custom SharePoint features, workflows, and web parts to provide easy access to information as well as self-service tools.

Greater Seattle Area & Greater Atlanta Area

- Served as technical business analyst in the development of the Turner Knowledge Network (TKN) an online learning platform that included Turner University, Document Management and Communities of Practice to support the recruitment, retention and development of Turner’s staff.- Assessed vendors for Learning Management System (LMS) which replaced legacy system with Saba’s SaaS (Software as a Service) offering savings of over $150,000 per year.- Spearheaded efforts to develop online subcontractor pre-qualification system which reduced manual processing time for over 100 purchasing/procurement staff by 75%.- Created general manager business intelligence dashboard to provide data visualization of metrics and key performance indicators (KPIs) for each business unit.- Participated in HIPAA and compliance training and adhered to state and federal requirements due to the sensitive nature of the data I dealt with including social security numbers, paychecks, job levels, 401k, W-2, and development appraisals.- Developed custom .Net ETL tool to extract data via LDAP and SQL Server, encrypt transformed files and then load into LMS.- Trained employees on various software products and web applications.- Created prototypes of learning solutions for pre-sales.

Greater Seattle Area

- Provided technical support for enterprise applications.- Led development of intranet at Sea-Tac International Airport.- Started lunch-and-learn training program.

Tacoma

- Prepared metrics for various internal teams.- Developed intranet sites for distribution of reports.