- IT international and local user support (20 countries support, approx 8000 users estimated)- User managment, on prem Active Directory and in cloud Azure AD, Sharepoint, Teams, Exchange, Licences managment - M365 admin- Onboarding and offboarding internal users and external partners- Maintenance of users computers and other equimpment - warehouse printers, scanners and etc.- ESET antivirus solution administration - installing, deploying, scaning computers and etc.- ManageEngine ServiceDesk admin - solution owner- ManageEngine AD Manger admin- ManageEngine EndpointCentral admin- SAP - Level 1 user support: - SFA and B2B order processing, - SAP Solution Manager user - creating new hierarchies - SAP GUI installation on users computers, - SAP user managment and etc.- Monthly reports - licences cost, ICT and Mobile reports and etc. - Creating manuals, procedures and other IT solutions, for internal and external users- IT equipment and software purchasing- MOL invoicing software user- Monitoring and control of IT inventory- Transfering knowledge to colleagues (team player) and to end users

- IT Helpdesk for Addiko bank Croatia- Lotus Domino admin- User rights administration- Printing solution support - Print solution support, coordination with external vendors- IT warehouse manager - issuing and receiving equipment, keeping records of equipment

Member of ABC IT Helpdesk team. We provide tehnical support for over 1000 users in our bank.▪ Providing 1st level tehnical and system support ▪ Providing IT assistance to our 2nd level IT teams (Domain admins, Network admins)▪ Logging and solving support tickets in our helpdesk managment system▪ Providing general bussiness application support (Citix, Document managment, email etc.)▪ Troubleshooting PC related problems either via phone, remote tools or desk side support▪ Configuring and troubleshooting PC and laptop applications and hardware components▪ Facilitating a warranty repair with the relevant hardware vendor▪ Performing ad-hoc deployment and/or on-site installation of workstation hardware and/or software▪ Maintenance of workstations/workstation spare parts break /fix, upgrades▪ Network maintenance - Connecting network cables in system rooms, connecting ip telephones, crimping network and telephone cables▪ Support for meeting room environment and video conferencing, as needed (Cisco, Skype, Zoom, Teams, Polycom)▪ Support for printers, scanners and other peripherals▪ Microsoft Expirience - support for Windows 10, 8.1, 7, xp▪ Lotus Domino Admin - email system administration▪ Printing solution support - Print solution support, coordination with external vendors▪ IT warehouse manager - issuing and receiving equipment, keeping records of equipment

Member of IT support team and the ePortal team for preparation of the session of the Government of the Republic of CroatiaKey Responsibilities:▪ Technical support for over 100 users▪ Installation and administration of Windows 7, 8, 10 desktops▪ Preparation of the session of the Government of the Republic of Croatia (MS Sharepoint)▪ Professional work in the following programs: 1. Microsoft Office Document Imaging, 2. ABBYY Recognition Server Scanning Station, 3. Adobe Acrobat.▪ Back-end administration and data entry for the internal portal of the Government of the Republic of Croatia (MS Sharepoint)▪ Maintenance and backup of contact points for government bodies (MS Outlook)▪ Setting up mobile devices and tablets (iOS, android)▪ Installation and configuration of local and network printers▪ Installation and configuration of user programs▪ Communication with suppliers of IT equipment and software, collection of bids from them▪ User education - how to use software and hardware solutions▪ Creating user guides▪ Updating and keeping track of the list of IT equipment and software licenses▪ Creating a flowcharts, a network topology (MS Visio)▪ Keeping records of the sessions of the Government of the Republic of Croatia ▪ Other jobs and tasks ordered by the superiors

The only person in charge of IT affairsKey Responsibilities:▪ System administrator▪ Technical support for over 100 users▪ Computer Installation and Administration, Basic diagnostics of malfunction▪ Installation and configuration of the printers, printerplotters▪ Installation and configuration of specialized aerospace software (firefighting software for aircrafts Canadair CL- 415, and Air tractor AT-802, installation of specialized catalogs for aeromechanics)▪ CAT 5/6 network and telephone cables crimping▪ Maintainig over 50 mobile devices▪ Keeping records (computer equipment status, network topology etc.)▪ Procurement of IT equipment (hardware and software)▪ Communication with computer service and computer equipment shops▪ Communication and coordination with KAM managers of various companies▪ Submitting reports about IT infrastructure status to the company's management▪ Development of specialized aerospace warehouse software (reporting problems, collaboration on upgrades, and transferring user requests to developers, etc.)▪ User education - how to use software and hardware solutions

Member of two men IT support team Key Responsibilities:▪ Technical support for over 100 users▪ Computer installation and administration, basic diagnostics of malfunction▪ Installation and configuration of printers, printerplotters and copiers▪ Procurement of IT equipment (hardware and software)▪ CAT 5/6 network and telephone cables crimping▪ Keeping records (computer equipment status, network topology etc.)▪ Communication with computer service and computer equipment shops▪ Submitting a report to the military commander on the state of IT infrastructure▪ Development of specialized aerospace warehouse software (reporting problems, collaboration onupgrades and transferring user requests to developers, etc.)