Ivan Bogdanić Email & Phone Number

Zagreb, HR

Zagreb, Croatia

- IT international and local user support (20 countries support, approx 8000 users estimated)- User managment, on prem Active Directory and in cloud Azure AD, Sharepoint, Teams, Exchange, Licences managment - M365 admin- Onboarding and offboarding internal users and external partners- Maintenance of users computers and other equimpment - warehouse.

Zagreb, Croatia

- IT Helpdesk for Addiko bank Croatia- Lotus Domino admin- User rights administration- Printing solution support - Print solution support, coordination with external vendors- IT warehouse manager - issuing and receiving equipment, keeping records of equipment

Zagreb

• Member of ABC IT Helpdesk team. We provide tehnical support for over 1000 users in our bank.
• Providing 1st level tehnical and system support
• Providing IT assistance to our 2nd level IT teams (Domain admins, Network admins)
• Logging and solving support tickets in our helpdesk managment system
• Providing general bussiness application support (Citix, Document managment, email etc.)
• Troubleshooting PC related problems either via phone, remote tools or desk side support

Markov Trg 2, Zagreb, Croatia

• Member of IT support team and the ePortal team for preparation of the session of the Government of the Republic of CroatiaKey Responsibilities:
• Technical support for over 100 users
• Installation and administration of Windows 7, 8, 10 desktops
• Preparation of the session of the Government of the Republic of Croatia (MS Sharepoint)
• Professional work in the following programs: 1. Microsoft Office Document Imaging, 2. ABBYY Recognition Server Scanning Station, 3. Adobe Acrobat.
• Back-end administration and data entry for the internal portal of the Government of the Republic of Croatia (MS Sharepoint)

Velika Gorica, Croatia

• The only person in charge of IT affairsKey Responsibilities:
• System administrator
• Technical support for over 100 users
• Computer Installation and Administration, Basic diagnostics of malfunction
• Installation and configuration of the printers, printerplotters
• Installation and configuration of specialized aerospace software (firefighting software for aircrafts Canadair CL- 415, and Air tractor AT-802, installation of specialized catalogs for aeromechanics)

Velika Gorica, Croatia

• Member of two men IT support team Key Responsibilities:
• Technical support for over 100 users
• Computer installation and administration, basic diagnostics of malfunction
• Installation and configuration of printers, printerplotters and copiers
• Procurement of IT equipment (hardware and software)
• CAT 5/6 network and telephone cables crimping

Gdpr Training

GPDR training 10.01.2019.

State Exam For It Officer

Passed the state exam for IT officer. With this exam I can work in any state administration body.

Microsoft Certified It Professional, Attended

Sma - System And Network Administrator - Specialist

▪ Setting up and maintaining a computer network ▪ Maintaining a workstation using the latest operating systems ▪ Practical knowledge from.

Computer Technician

▪ serving computers and computing networks ▪ input control of computer components and systems ▪ production of technological documentation.