Ivan Campos Email & Phone Number

Mount Juliet, Tn, Us

Lima, Peru

Lima, Peru

Directing the areas of Service Delivery and Pre Sales, with more than 700 collaborators. Double report to Peru´s General Manager and Spain Directors.

Lima - Peru

In charge of the areas: Project Management, Services, Logistics, Warehouse, IT, Quality, with 57 collaborators. Reports to General Management- Promoting Digital Transformation and the adoption of agile methodologies for the development of new products.- Leading organizational technology strategy and roadmaps.- Planning and implementation of the 1st Outsourcing Service (from EBD) of Customer Experience Platform for an important Mobile Operator in Peru, which represents a monthly invoicing of USD 110,000.- Improving control and optimal use of personnel in charge, increasing the productivity of the area by 20% and reducing operating costs by 15%, boosting customer satisfaction.- Implementation of large projects (Banco de la Nación for USD 6.5 millions, Juegos Panamericanos for USD 6.4 millions).- Reduction of incident resolution time for clients by 20% per year (2018-2021).

Lima - Peru

Leading five analysts, engineers and suppliers. Reports to the President of the Board of Directors.- Project of Banco Crédito del Perú (BCP): Member of Bidding Team (4.9 million dollars per year), earned for 2 years. Project management, implementation of a multi-service platform to provide online services to more than 15 thousand users.- Coordination with the Commercial area (Sales) for meetings of Acquisition and maintenance of clients such as BCP, GyM, Schlumberger, Aspersud among others.- Led implementation of company-wide enterprise security strategy for communications, network and hardware, disaster recovery, data protection and endpoint protection, achieving a projected annual savings of US$ 40,000.00, 99% effectiveness in operation and performance.- Project Management: BI, Intelligent Management System, Online Booking Engine, Bank Integrations, ERP Development, ecommerce, and social media.

Lima - Peru

- Member of the Advisory Council of international accreditation from ABET (Accreditation Board for Engineering and Technology).

Lima - Peru

Leading a team of 13 analysts and engineers. Reports to the President.- Responsible for planning, development of new products and customer service.- Structuring and implementation of the appropriate IT and project management strategies. Expansion of production to 24 x 7 x 365 days a year, increasing productivity by 9%.- Project in USA, Brazil, Colombia, Ecuador and Peru: Implementation of communications platform, achieving an annual saving of US$ 50,000.00.- Project in USA and Peru: Contact Center (Amadeus) project management, valued at USD 150,000, improving productivity and customer service.- Project in USA: Implementation of servers in the XO Data Center in Ft Lauderdale, FL.- Participation in the implementation of the company’s Strategic Planning, establishing goals, objectives and measurement under indicators.- Leadership of the implementation project of the Outsourcing Centralized in Peru to give service to the 67 offices in the US, Ecuador, Colombia and Brazil, moving the areas, functions and processes to Peru (accounting, accounts receivable, finances, quality control, reports for IATA/ARC), achieving the reduction of costs by 60%.- Re-engineering in the work processes, for the areas of Accounting, Reports, Accounts Receivable, resulting in the 98% effectiveness in the collections.- Design and implementation of the IT and electrical infrastructure of the new headquarters for 300 people.- Improvement of processes and implementation of control methods in each area through the Intranet.- Creation, design and training of the technology area, absorbing the systems area of Costamar Peru, implementing www.costamar.com, www.costamaragencias.com, robotized interfaces with the AMADEUS system.- Attraction, recruitment and management of the 13 analysts and specialist engineers, forming a high performance team and an optimal working environment.

Usa

Clients: After Marketing, ABC Inc., Rhino Sky, L & L Brokers- Consultancy, revision and implementation of Contact Center.

Lima - Peru

- Course "Networking and Communications" from sixth semester (3rd year). Development of labs and grading student’s assignments.

Lima - Peru

- Development of software solutions for companies such as NOW Toronto and Travelex.- Implementations of applications for administration and publication of electronic notices on the website of the magazine NOW Toronto.

Mba, Master In Business Administration

Specialized Program In Integrated Management Systems (Iso 9001, Iso 14001, Ohsas 18001), Iso

ISO 9001:2015, ISO 14001:2015, OHSAS 18001

Project Management International Program, Project Management

Innovation Management Program, Innovation

Engineer'S Degree, Computer Science

Activities and Societies: Winner of the second place of the National Software Contest 2002. Member of the Engineering Team in the 2001.

Diagnostic Tools And Cultural Organization, Business Administration And Management, General