Ivan Coronel Email & Phone Number

Cincinnati, OH

• Individual Division - Disability IncomeSoftware Delivery
• Driving and contributing towards upgrade overhaul and deployment of primary Sales Software Tool, including updated specifications and marketing materials for four distinct products, and implementing all products into.
• Successfully catered and resolved field producer pain points for an improved user experience
• Enhanced department’s Enrollment Tool in 7 month period improving production efficiency by 2x, with increasing the capacity of processing new incoming business
• Successful project delivery with accordance to Agile/Scrum software development principles
• Conducts QA testing during development cycles and requirements validation at end phase

Cincinnati Area, KY

• Global Technology Systems Project Support (Business Analyst responsibilities) | 2016-2018
• Drove improvement of call center technologies for iPad infrastructure 3.3x. Main driver to achieve 100% operational status throughout 120+ global call centers
• Influenced an increase in overall call center iPad usage and aided in the improvement of Team Leader capabilities
• Tracked and planned executions across various teams throughout development
• Facilitated communications across development teams ensuring forward progress
• Drove the success of implementing major additional features to existing internal frameworks

Cincinnati, OH

• Introduction to technology workforce and initial experience with physical technologies behind business networks
• Contributed in XU's Information Technology program to upgrade and update Xavier’s computer network
• Distributed hardware technologies through the facility
• Conducted reimagining of hardware and troubleshooting