Ivan Delgado Rodriguez Email & Phone Number

Medellín, Antioquia, Colombia

*Management of the company's Strategic Projects and co-creation of the international expansion strategy of the business model. *Lead project teams, business design, continuous improvement, product and customer experience in order to transform and innovate. *Lead the transformation of financial or fintech products or improvements thereof to increase income and profitability through agile methodologies, ensuring the greatest satisfaction and use of resources. *Design of new business models and profitable and sustainable value offers

Colombia

• Definition of the regional transformation strategy of Latam for all current and new clients of each of the industries of the BPO market. • Lead transformation and innovation teams and all the roles that make up the consulting area and responsible for the financial goals and targets on kpi´s in technology, analytics and process projects• Guide and lead the innovation ideation area, looking for insights in technology, analytics and process to improve the customer’s issues and challenges of any client. • Develop transformation projects to increase income and profitability across agile methodologies ensuring the greatest satisfaction and maximum use of the product or service sold to customers.• Design of new business models and profitable and sustainable value offers over time• Managed a Customer Centric Project based on redefine the Commercial Strategy. • Increased the productivity, efficiency and reduced cycle time, improved customer experience Identified Customer’s needs, wants and expectations at any point lifecycle.

Bogotá D.C. Area, Colombia

• Definition of the local strategy for transformation projects in the company.• Lead transformation and innovation project with Customer Centric approach and all the roles that make up the Portfolio.• Identified Customer’s needs, wants and expectations at any point lifecycle.• Offered ideas and insights to improve the customer’s issues and challenges of Customer Centric. • Ensured satisfaction and maximum utilization of the product or services sold to customers.• Managed a Customer Centric Project based on redefine the Commercial Strategy. • Increased the productivity, efficiency and reduced cycle time, improved customer experience. • Managed CRM through targeted business campaign and tested prescriptive, predictive and descriptive analytics model, Implemented Omni channeled at some business.

Bogotá D.C. Area, Colombia

• Defined project objectives according to the Business Case. • Managed all projects management processes at all knowledge areas. • Determined the risks and communication planned stage of each projects. • Prepared budget and coordinated efforts to get cash flow at all phases of the Project. • Ensured customer satisfaction. Defined and assigned resources and generated lessons learned from each project to standardize processes and increased maturity organization project level. • Management PMI and SCRUM methodology.

Bogotá D.C. Area, Colombia

• Executed and Controlled the scope, time and cost of some projects. • Monitored deliverables related to the Baselines at each milestone.• Prepared the budget and coordinated the closing stages. PMI and Design Thinking methodology.

Bogotá D.C. Area, Colombia

• Created a detailed business analysis, opportunities and solutions.• Prepared forecasting and budgeting for projects.• Defined business requirements and reported them back to stakeholders.• Provided financial insights through operation and modelling and developed new models according to the key performance indicators.• Provided financial insights for the decision making process. • Segmented customers in clusters for modelling and forecasting, streamlining sales and communications channels. • Gathered documents and functional specification requirements using interviews and workflows analysis.

Melbourne, Australia

• Planned, designed and implementation of monthly sales plan and incentives to achieve Indicators. • Supported in Design commercial area and developed of statistical table sales in order to observe movement of the company for a certain period. • Reported business improvement proposal with different tactics.

Bogotá D.C. Area, Colombia

• Designed and implemented analysis Customer Service dashboards. • Created and monitored management indicators.• Analyzed statistics of production, based on digital Customer Service System Office. • Reported local productivity to the Regional Management and developed strategies for reducing administrative costs.• Contributed to streamline processes and procedures. • Prepared the annual budged and developed strategies to reduce time in the operating and commercial administrative processes of affiliate service points.

Bogotá D.C. Area, Colombia

• Analyzed and Implemented Financial Products and commercial management indicators through dashboard.• Produced reports, consolidated information of regional Bogota commissions.• Reviewed of Bank applications, planed sales forecast.• Monitored and controlled credit cards, credits and all products of customers making loyalty them. Database administration.

 Mba Degree In Master Business Administration- Big Data And Business Intelligence 2023,  Mba - Big Data And Business Intelligence 2023

 MBA Big Data and Business Intelligence 2023

Master Degree In Business Administration 2023, Business Administration And Management, General, Master Degree In Business Administration 2023

Master’S Degree, Project Management, Project Manager

Activities and Societies: Scope, cost, time, human resources, communication, quality, procurement,risk, project integration of each.

Bachelor’S Degree, Business Administration And Management, General, Business Manager

Activities and Societies: Professional Association of business managers of ColombiaResponsible for ensuring the efficiency of business.

Black Belt, Lean Six Sigma, Black Belt

Scrum Master, Project Management, Scrum Master

 Digital Marketing 2018, Digital Marketing, Social, Email, Content Marketing., Digital Marketing Specialist

Activities and Societies: Search Engine Optimization (SEO) Search Engine Marketing (SEM) Social Media Marketing (SMM) Pay-Per-Click.

General French Diploma Delf, General French Diploma Delf., French Advanced B2

Activities and Societies: Alliance Francaise, ColombiaGeneral French

General English And Academic, General English And Academic, Advanced English

Activities and Societies: Melbourne, AustraliGeneral English and Academic

Sap Mm Module, Materials Management, Sap Materials Management

Activities and Societies: SAPSAP software in a nutshell is composed of three main functional areas, Financials, Logistics, and Human.

Advanced Excel And Access Diploma, Advanced Excel And Access, Excel And Access Expert

Activities and Societies: Excel and Access Data BaseADVANCED EXCEL SKILLS ADVANCED FORMULAS - VISUAL BASIC - DATA BASES - DATA MINING