Ivan D Email & Phone Number

Austin, TX, US

• Provide L1/ L2 technical support to internal end users
• Log and track support requests via Zoho Helpdesk ticketing system
• Started the knowledge base for internal IT use and FMG employee reference
• Assisted with user onboarding and device procurement requests
• Utilized remote access tools to provide live technical assistance
• Educated users in the use of a variety of softwares such as JumpCloud, Hubspot, Ringcentral, Aircall,Chargebee, Miro, Notion, Slack, Absorb

• Spearheaded the planning and execution of 25+ website development projects at any given time for diverse clients, ensuring alignment with project objectives, timelines, and budgets
• Led cross-functional teams of designers, developers, and content creators, fostering collaboration and driving synergy to deliver high-quality websites that exceed client expectations
• Communicated proactively with clients to gather requirements, provide project updates, and address feedback promptly… Show more
• Communicated proactively with clients to gather requirements, provide project updates, and address feedback promptly, ensuring a smooth and transparent client experience throughout the project lifecycle
• Facilitated stakeholder meetings, workshops, and presentations to gather feedback, resolve issues, and align project objectives with client expectations, maintaining strong relationships and fostering repeat business.
• Documented project milestones, deliverables, and key decisions using project management tools and software like HubSpot, ensuring comprehensive project documentation for future reference and knowledge sharing Show less

Carmel, Indiana, United States

• Implemented an API connecting MISO’s IAM system to their IT ticketing system for the employee termination processes, resulting in the prevention of $10,000+ per day per violation in fines from government entities FERC.
• Reviewed MISO’s compliance with NERC Critical Infrastructure Protection standards pertaining to thefrequency and depth of audits on their privileged access management (PAM) system, CyberArk
• Manually sanitized 24 PowerShell scripts of plaintext passwords and… Show more
• Manually sanitized 24 PowerShell scripts of plaintext passwords and utilized PowerShell to automate the usage of the PAM tool (CyberArk) when accessing certain programs. Resulting in more secure and.

Bloomington, Indiana, United States

• Managed a diverse portfolio of 100+ accounts spanning utilities, healthcare, and real estate industries to name a few, each with unique service requirements and locations across the United States
• Coordinated and dispatched resources effectively to address customer needs and emergencies, ensuring timely and accurate responses
• Improved overall customer satisfaction through enhanced coordination, resulting in positive feedback andincreased client retention
• Maintained a… Show more
• Maintained a comprehensive account management system, ensuring accurate record-keeping and seamlesscollaboration between company employees
• Conducted regular training sessions for dispatch team members, fostering a culture of continuous improvement and ensuring everyone was up to date with the latest industry best practices

Weston, Florida, United States

• Successfully negotiated and closed 30+ real estate transactions, highlighting effective communication andpersuasion skills
• Utilized market research and analysis to advise clients on strategic property investments, contributing to a 7% increase in successful deals
• Developed and maintained strong relationships with clients, understanding their needs and preferences,resulting in a high rate of client retention and referrals
• Applied strong negotiation skills to secure… Show more
• Applied strong negotiation skills to secure favorable terms for clients, resulting in successful closings andincreased client satisfaction
• Conducted in-depth market research and analysis to stay abreast of current real estate trends, providing clients with valuable insights for informed decision-making

Yokosuka, Kanagawa, Japan

• Lead and trained a 6-member team on maintenance, troubleshooting, and operations of multi-million dollarequipment to include 3 fire-control Transmitters, 3 fire-control directors, 3 fire-control director-controllers.
• Sourced equipment parts, troubleshooting… Show more
• Sourced equipment parts, troubleshooting materials, and maintenance materials at least 2 times a week from the supply department, manufacturers, and technical representatives
• Collaborated closely with Japanese, South Korean, and Australian Navies in missile launch simulations andFreedom of Navigation Operations (FONOPS) multiple times a year
• Conducted Ballistic Missile Defense (BMD) operations as a missile system supervisor on deployments,resulting in a safer maritime environment
• Worked closely with the ship’s IT department in the disposal and care of confidential information ensuringcompliance with federal guidelines Show less

Master Of Science - Ms, Cybersecurity Risk Management

Bachelor Of Science - Bs, Information Systems

Activities and Societies: Vice President of the Student Veterans of America Indiana University - Bloomington chapter.

Associate Of Arts - Aa, Business

Activities and Societies: Accounting club liaison for student government.