Client It Manager
Current• Provided support to 300+ clients in a shared-office environment with LAN/WAN, telephony and desktop related issues.• Manage several contractors and consultants on various IT projects throughout the building.• Research and investigate new products to replace end-of-life infrastructure and present to management/owners findings as well as status of on-going projects during monthly IT meetings.• Configured and migrated 180+ networks to new firewalls, new public IPs and new VLANs with minimal client disruption. • Oversaw the successful replacement of 30+ access switches as a part of an infrastructure-refresh project.• Configured Trunks, Spanning Tree and maintained company’s routing system relevant to client’s request(s).• Identified, diagnosed, and resolved network problems using monitoring tools such as Wireshark, Solarwind’s Orion and Sonicwall Netflow.• Ensured all equipment complied with industry standards with upgrades; completed and administer testing during non-production hours.• Perform research to determine most relevant and cost-effective ways to continue to expand the firm’s technology – Subsequently implemented project to upgrade both circuits to provide triple the bandwidth at same cost.• Assist remote end users with setting up VPN’s.• Worked closely with management to provide IT solutions for future business and management goals. • Assist team with setting up cabinets, racking equipment cabling devices and cable management.• Utilized Sharepoint ticketing system to document network changes, as well as issues with their resolution for future reference. • Created and maintained comprehensive documentation for all implemented networks
