• Managed mentor/mentee relationships using database management software, improving efficiency and reducing disengagement by 20%.• Facilitated virtual workshops via Zoom and Microsoft Teams, increasing engagement and knowledge sharing among participants.• Analyzed data to solve challenges with mentee participation, resulting in a 10% increase in satisfaction.• Tracked program metrics and provided feedback to Air Force leadership, driving continuous improvement in program delivery.Key Accomplishments:• Established pairings with over 400 mentees, increasing peer-to-peer mentorships by 173%.• Developed virtual training strategies that eliminated travel costs and increased program accessibility.

Driver/OperatorJan 2015 – Jun 2017• Operated fire apparatus and ensured vehicle readiness of $6.9B in equipment.• Led fire prevention initiatives across the base, educating over 12,000 personnel and reducing incidents by 15%.• Coordinated emergency response teams, ensuring clear communication during high-pressure scenarios.Key Accomplishments:• Maintained a 90% in-service rate for fire apparatus through proactive maintenance.• Enhanced base-wide fire safety through a comprehensive training program.Dispatch OperatorSep 2013 – Jan 2015• Managed dispatch operations, ensuring rapid response and coordination of emergency units.• Organized monthly training sessions in support of an over 3,000-member section, achieving 100% compliance with safety protocols.• Monitored and reported on emergency response metrics, implementing improvements.Key Accomplishments:• Improved response times by 10% through updated protocol changes.• Ensured 100% safety compliance during inspections and protected $54M in assets.FirefighterOct 2011 – Sep 2013• Conducted inspections and maintenance of firefighting vehicles and equipment, maintaining a 90% operational readiness rate.• Trained new personnel in emergency response procedures, increasing department readiness by 25%.• Led fire safety awareness tours, enhancing community relations and promoting fire safety.Key Accomplishments:• Coordinated emergency responses that protected high-value assets, minimizing damage.• Improved equipment maintenance protocols, enhancing operational efficiency.