Ivan Erasmus Email & Phone Number

London, Gb

London, United Kingdom

London, England, United Kingdom

I joined Device Support, first as a temporary then later permanent agent, to manage Critical Risk and Brand damaging Device queries – which escalate with the event.This role, of ensuring efficient hardware functionality, drove delivery of Just Eat’s goals for:>> Restaurant Partners by driving a wider base of local customer orders to them, and with digital technology reducing order processing time and communication errors;>> Customer by providing convenience, choice quality assurance and a simple ordering process.Attentive listening, to Restaurant Partners, supported with appropriate solution delivery relieved disaffection and restored faith in the Partner Relationship.I Proactively Problem Solved issues with instruction in best practice, and advised on consequences of hardware operation decisions.Successes included:> Deliver of Just Eat’s goal for Restaurant Partners and Customers;> Successfully managing Critical Risk & Brand damaging hardware issues;> Proactive Problem Solving of visible issues;> Supporting Sales Commission revenue generation with efficient hardware functionality.

London, United Kingdom

I executed a field based sales strategy which increased sales for a client. I provided the benefits of an in-house salesman without the need to hire, train or manage; thereby improving efficiencies and optimising ROI for the client. I discovered decisionmakers and developed business relationships with them through:  Regular contact; Beneficial negotiation; and Market awareness.I joined the team as a Territory Manager supported with a favourable performance report from my Line Manager at Wave Experiential (tactical division within the McCurrach family).Successes included:- Solid business relationships with decision makers established;- Expectations and individual team member targets exceeded;- Assimilating into the team as a high performer; and- No product placement rejection.

London, Greater London, United Kingdom

Joined the Wave team, a tactical division within the McCurrach family (a sales and marketing specialist), as a Brand Ambassador – but effectively operate as a Field Sales Executive to:> Drive brand awareness: as a Brand Ambassador;> Take control of the purchasing environment: by getting the product into the prospects’ hands;> Maximise sales potential: through prospect engagement;> Customers try before buying: free trial offer.» » » Ultimately, to provide improving ROI for Wave clients.I approach businesses using a robust Qualifying Approach technique while introducing myself as a Brand Ambassador: the ensuing engagement provides an overview of the decisionmaker’s and business’s situation. I am then able to taylor my introduction of the clients’ products as a potential solution ideal for the business's situation. Introduce freebees as an investment in the prospect’s business portraying the client’s expertise in service delivery and pricing competitiveness.Successes include:- Customer Service!: qualifying the needs of the prospect / business;- Engaging decisionmakers after satisfying gatekeepers of their value;- Generating brand awareness and interest;- Getting product in Customers’ hands;- Account Management using Customer Engagement techniques;- Honing relationship engagement techniques with prospects by: o Sounding credible, o Connecting with their ‘inner infant’, o Directing and leading thought processes, and o Making them feel special; and- Meeting targets.

Dynamic, detail-oriented multi-unit manager – accountable for overall management of restaurant outlets for a franchisee in North London. Led management teams in sales, marketing, operational excellence, and people development. Colleague recommendations and support ensured quick career progression in 6 months.Affected Total Customer Experience using a strategic approach in people development – a problem solving initiative outcome:~ People who believe in themselves have a higher standard in KPI achievement,~ They believe in the company, and~ They take ownership!Instilling self-confidence in staff provided focus & determination, for them, in their day-to-day work. Emotion is the strongest driver; directing emotions into ownership, MOVED (read ‘PUSHED’) the company forward – in the process creating a positive & fulfilling working environment.»»» This effort led to the promotion of no less than 8 enterprising, competent and capable colleagues to the level of store manager, throughout the larger company.Colleagues know me as a trusted friend who exudes self-confidence and instilled the same. I truly believe that people, who are confident in themselves, are focused & happy (in their work) and deliver their best results in this state. I enjoy immersing myself in a role and taking ownership for the results.Strategy structure detail, see experience under:~ Problem Solving (Proactively) => Regional Manager,~ Customer Relationship Management => Regional Manager,~ Customer Engagement => Store Manager,~ Customer Service => Shift Manager.Obtained a Bachelor’s degree in commerce from the University of Pretoria, South Africa. And retail experience in a fast-paced, dynamic environment. Discerning the importance of digitally skilled workers - I have been augmenting my Microsoft VBA (Excel) programming skills with 'Java'.Am very interested in Business Development opportunities, am driven by the desire to succeed in meeting new challenges.

London, United Kingdom

I was accountable for overall management of Subway restaurant outlets for a franchisee in North London. Led unit teams in sales, marketing, operational excellence and people development. Bridged the interests of the CEO and unit teams. My custodianship of the Customer Relationship Management program & direction in People Development initiatives was verified by the lowest negative comment count in the company: cumulative 9 month period over the company's 12 year history.I accepted this role progression to support the company during a difficult period. Faced many challenges - mostly resulting from a dearth of experience in senior management & high employee turnover. Initiated a Business Process Improvement program in staff development; a systemic risk mitigation outcome from a proactive problem solving process.Successes included: 1. Stability in senior management, 2. Change management, 3. Custodianship of the Customer Relationship Management (CRM) program, 4. Proactive Problem Solving (PPS), 5. Excellent staff morale & strong team relationships, 6. Reduction in employee turnover by 50%, 7. Low cumulative negative comment count ~ Company Record, 8. Promoting competent & capable employees, 9. Conflict resolution (& prevention), 10. Operational excellence, and 11. Increase in sales.Stability and promotion was marked with a visible improvement in operational excellence and increased sale.My PPS methodology, in brief [see attachment, PPS methodology, for detail & illustrative example]:1> Identify primary KPIs,2> Identify RCA (Root Cause Analysis) triggers,3> Perform RCA,4> Identify Systematic Risks, => Proactive Opportunity lies here!5> Share with others,6> Scale up.My CRM program custodianship, in brief [see attachment, CRM program, for detail]:True custodianship rests with staff that interact with a customer; they should be onboard in deliver of this strategy: 'It is the customer's money which makes this all possible - and we WANT it!'.

Edmonton, London, United Kingdom

I optimised a Subway restaurant store’s operating profit by building a reputation in providing excellent customer service. Took ownership for all deliverables of the unit. Led on people management, financial & business responsibilities, and housekeeping duties.Used people skills in mentoring employees to focus on increasing sales, minimising wastage, and achieving high operational excellence. The biggest challenge faced was managing labour cost in relation to unit profitability and operational excellence: unit profitability increased as labour cost decreased, with operational excellence initially elastic then inelastic.Successes included: • The focus on Customer Experience incorporating Engagement & Service, • The transfer of Time Management skills, outcome: reduction in labour cost, • Change Management during the promotion of competent & reliable colleagues, • Continued customer retention, • High operational excellence, • Effective negotiation with staff, • Being respected by staff, • Effective Inventory Control, leading to: > Timely ordering > Less wastage, > No out-of-stock occurrences, and • No employee turnover.Customer Engagement, in brief [see attachment, Cust Engagement, for further detail]:~ Directed the Customer Experience through an emotional transference,~ Developed (business) relationships with regular customers.=> Actively directing the Customer Experience through Touchpoints results in engaged customers. [see Regional Manager attachment: CRM program]

Wood Green, London, United Kingdom

I demonstrated competence in running & balancing a shift unsupervised at a Subway restaurant. Added value to customer needs in an efficient and friendly manner. Promoted brand awareness and ensured hygiene standards were maintained.The two biggest administrative challenges I faced were time management and organisation – getting all allotted tasks completed within unit opening hours while continuing with custom.Successes included: • Gaining floor expertise in Customer Service, • Being offered a Store Manager position (at another unit) after only 2 months with the company, • Earning the store manager’s trust & respect to operate independently, • Organisational skills, and • Timely routine completion & store closure as directed by management.Customer Service:~ Is rated by the customer through their overall experience!~ I was able to manage their experience with: # Attentiveness: a) Really listening to their needs, and b) Being able to read them; # Product Knowledge: being able to provide great value alternatives when allergies were involved; # Goal Oriented Focus: providing excellent service ensuring loyalty; # Closing Ability: ending the conversation with the customer'sconfirmed satisfaction. >>> Essentially, I mastered the ability to adjust myself to the customer's personality.~ By actively directing the Customer Experience, they felt valued and rewarded the unit with: > Loyalty, and > Personal recommendation.

London, Greater London, United Kingdom

With my ‘self-starter’ attitude I took on the challenge of administrating a start-up. Managing documentation control, general office admin, and research of opportunities.Significant challenges faced included being too optimistic about understanding all the elements contributing to the success of an idea, running out cash (when cash tied up elsewhere), learning to program for routine task automation – this would provide more time for research.Successes included: • Proficiency in VBA (Visual Basic for Applications, packaged with MS Excel) programming, • Self-Management for timely completion of business, • A better understanding of CAC:LTV ratio, and (‘cost of acquiring a customer’ to ‘lifetime value of that customer’) • Building connections with new business associates.An innate self-motivation and discipline allowed me to successfully administer a start-up.

London, United Kingdom

During a significant process change in the Accounts Payable Department: implementation of a P2P (Procure-to-Pay) process, many side projects needed to be completed to deliver this process – I volunteered to project manage some of the supporting projects.Significant challenges included: # A very steep learning curve in Project Management, # Dealing with vested interests & fingers in the (current) pies, # On-boarding of stakeholders & sceptical suppliers, and # Implementing an agreed process change (to complement the larger process change) with management in a different department.Successes included the: - Course completion: Introduction to Project Management, - Full delivery of 5 separate projects (only able to work on projects in the afternoon), - Development of a communication toolkit & efficacy of its individual tools, and - People management - key to delivering this change.

London, United Kingdom

Supported the Purchasing Operations team in providing basic end processes to the procurement process for the charity. The team wore 2 hats: one of purchasing operations – final checks of order details & distribution of orders; the other a helpdesk operation – dealing with any queries related to order processing and distribution. Refined Office Administration skills, some examples:• Communicating with the larger team’s in delivering SLA's for order submission;• Organisational ability, managing the e-filing system for old & new suppliers, tracking e-correspondence and coordinating with other departments to move bottlenecks in approvals; and• Problem-solving skills, troubleshooting undelivered orders: tracking ‘where delivered’ or replacements (as required), and planning with stakeholders to ensure no repetition.Challenges included the never-ending defence of the charity’s procurement policy & its implementation, submission of all approved orders within SLA’s, and obtaining all business documents (from new suppliers) for new supplier approvals.Successes included: ~ Greater procurement policy awareness (& eventual support at directorate level), ~ Business Process Improvement in: > Record keeping (moving to e-filing), > Orders submitted to vendors via email (proof of submission & tracking), ~ SLA’s met daily, ~ Representing the department at Exception Reporting meetings with the Financial Director – I also prepared the exception reports, and ~ Reducing the final checking time of orders by ½ even though the approved order volume increased from 500 to 900 per day – achieved through the use of order data reports: this efficiency was passed onto the team.

London, United Kingdom

In the Accounts Payable department of the charity I was part of the team which processed bills addressed to the charity (including staff expenses).Challenges included getting authorisation for posting of invoices / expenses, and finding substitute authorisers for bills which had only been verbally approved.Due to my analytical & problem solving skills I was allocated (read requested by the AP manager) responsibility for our largest supplier by order volume. Processed the largest Consolidated Journals for the department by value and volume. Also represented the department at Exception Reporting meetings with the Financial Director – prepared the exception reports for this department.Business Process Improvement: emailing invoice to end-users to approve invoice for payment.

Johannesburg Area, South Africa

Joined the company to get some experience in the investment trade. Essentially, assisted the partners in their day-to-day operations & attended client meetings.Preparing for client meetings was always difficult for me – i was tasked with raising points for meeting discussion.Learn’t how to be awake for certain types of financial news from newspapers, TV, internet and official company documents. Experienced the world of investment management.

Pretoria Area, South Africa

My 1st job out of university where I got to put theory into practice. Completed Financial Statements, VAT submission and processing, Income Tax (individuals and companies), Audits, and Management reports.I learn’t to work with people from different backgrounds, who taught me many useful techniques to complete audits & other accounting work.Earnt the trust of the CEO, I accepted responsibility for backing up all office work and for invoicing clients for some of the business’s work.