Ivan Estrella Email & Phone Number

Redmond, Washington, US

✨ Embarking on a dynamic journey as a Sr Customer Success Account Manager at Microsoft, where I'm committed to delivering both tactical and strategic support to clients. With a profound understanding of their organizational priorities, I aim to ensure successful mission outcomes while surpassing expected returns on investment from Microsoft services.💼 Key.

New York, New York, US

SecurityScorecard is the global leader in cybersecurity ratings and the only service with millions of organizations continuously rated. Thousands of organizations leverage our patented rating technology for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting. But we don’t stop there. Through a customer-centric.

Stamford, CT, US

• During my tenure as a Senior Customer Success Manager at Gartner, my role centered around delivering both tactical and strategic support to clients. With a keen understanding of the critical priorities within their.
• Exceeded performance benchmarks, fostering a growth of $1.8M in territory value.
• Tapped to serve as a mentor for newly onboarded client success managers, aiding in their seamless integration.
• Championed an initiative aimed at enhancing the onboarding and training processes for incoming customer success managers.These accomplishments reflect my commitment to driving excellence in customer success management.

Stamford, CT, US

• As the Manager of Customer Success at Gartner, I directed a dynamic team of 8 Client Success Managers, orchestrating support for a diverse clientele spanning multiple industries. With a portfolio worth $30M, my role.
• Steering the end-to-end process of recruiting, training, and nurturing over 15 new hires, fostering their expertise in service delivery and client retention.
• Pioneering a culture steering committee that actively contributed to improving employee morale, contributing to a more productive and motivated team.
• Being handpicked as the team lead to provide expert guidance and training on Power BI (PBI) to various Gartner business units, exemplifying my proficiency and leadership within the organization.These accomplishments.

Stamford, CT, US

• As a Customer Engagement Manager at Gartner, I embarked on a significant role during the CEB acquisition. Within this capacity, I not only delivered exceptional customer success support to clients using both legacy CEB.
• Facilitating team-wide training in the utilization of essential daily operations systems, including Salesforce, ensuring streamlined processes and heightened productivity.
• Providing invaluable guidance and training to heritage Gartner business units, bridging the knowledge gap between CEB and integration efforts.
• Being chosen as the inaugural individual to offer support for Gartner's novel product offerings, showcasing my adaptability and expertise.
• Championing the implementation of global best practices, which greatly improved the coordination and delivery of executive support across worldwide operations.
• Receiving Special Recognition for emerging as the top performer within the Client Engagement Team in 2017, validating my dedication to excellence and impactful contributions.These accomplishments underscore my ability.

Stamford, CT, US

• In my role as a Customer Success Manager at Gartner, I undertook open territory coverage spanning multiple product lines, catering to both clients and internal partners. This proactive approach played a pivotal role in.
• Actively contributing to two governance boards, dedicated to optimizing operational practices, and offering language support to internal stakeholders, thereby enhancing overall efficiency.
• Achieving the highest possible end-of-year review rating in 2015, reflecting my consistent dedication and impactful contributions.
• Earning Special Recognition as the top performer of the Client Engagement Team in both 2015 and 2016, further validating my commitment to excellence and sustained success.These achievements underscore my ability to.

Stamford, CT, US

• As a Customer Success Partner at Gartner, I consistently engaged with C-level executives, senior directors, and their teams to tactically align resources that facilitated the achievement of their business objectives. I.
• Overseeing a bilingual territory spanning the US and LATAM regions, where strategic collaborations with internal peers contributed to a remarkable 20% year-over-year retention growth.
• Earning the highest possible end-of-year review rating in 2014, reflecting my unwavering commitment to excellence and performance.
• Being honored with Special Recognition as a Gartner's Winners Circle achiever in 2014, underscoring my impactful contributions and dedication to delivering exceptional results.These achievements demonstrate my aptitude.

• As the founder and leader I took full ownership of business decisions and orchestrated every facet of operations. My proactive management style involved closely monitoring and optimizing team performance to elevate.
• Standardized service delivery, infusing consistency and excellence into every client interaction. This initiative significantly contributed to the identification of new opportunities, thereby fueling the company's.
• Engineered a transformative turnaround, steering the company towards profitability. Additionally, I negotiated the sale of shares at a profit, showcasing my strategic acumen and ability to drive positive financial.
• Demonstrated exceptional leadership in overseeing both revenue generation and client satisfaction, playing a pivotal role in achieving an impressive revenue milestone of $250,000