Ivan Estrella Email & Phone Number

Redmond, Washington, Us

✨ Embarking on a dynamic journey as a Sr Customer Success Account Manager at Microsoft, where I'm committed to delivering both tactical and strategic support to clients. With a profound understanding of their organizational priorities, I aim to ensure successful mission outcomes while surpassing expected returns on investment from Microsoft services.💼 Key Responsibilities:🌐 Tech Adoption & Efficiency: Strategizing Microsoft cloud adoption for efficiency gains.🚀 Digital Transformation Support: Guiding clients to achieve business goals through tech solutions.📊 Portfolio Management: Managing portfolios for revenue growth and contract consumption.🌍 Business Development: Executing initiatives to expand account footprint and secure new opportunities.🤝 Customer Relationship Management: Primary customer-facing role for program success.🔧 Support Contract Fulfillment: Ensuring quality delivery for positive customer experiences.🎯 Strategic Planning: Collaborating on engagements across cloud and on-premise workloads.📈 Outcome Definition: Defining outcomes for enhanced workload performance and customer value.🎭 Orchestration & Communication: Orchestrating engagements and managing stakeholder communication.🚧 Technical Issue Resolution: Tracking, escalating, and planning for technical issue remediation.☁️ Cloud Adoption Acceleration: Driving cloud adoption from Pilot to production.🤝 Relationship Building: Establishing strong relationships with senior executives.Excited to contribute to Microsoft's success by driving excellence in customer success management, fostering growth, and enhancing operational efficiency. Let's connect and explore how we can achieve great things together! #CustomerSuccess #Microsoft #DigitalTransformation #CloudAdoption #BusinessDevelopment #TechnologyInnovation 🚀

New York, New York, Us

SecurityScorecard is the global leader in cybersecurity ratings and the only service with millions of organizations continuously rated. Thousands of organizations leverage our patented rating technology for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting. But we don’t stop there. Through a customer-centric, solution-based commitment to our partners, we are transforming the digital landscape building a path toward resilience.

Stamford, Ct, Us

During my tenure as a Senior Customer Success Manager at Gartner, my role centered around delivering both tactical and strategic support to clients. With a keen understanding of the critical priorities within their organizations, I ensured successful mission outcomes while surpassing their expected Return on Investment from Gartner services. My portfolio management encompassed $4.5M in account value, comprising top-tier Gartner Supply Chain deliverables' top 100 accounts.Some notable achievements during this period include:• Exceeded performance benchmarks, fostering a growth of $1.8M in territory value.• Tapped to serve as a mentor for newly onboarded client success managers, aiding in their seamless integration.• Championed an initiative aimed at enhancing the onboarding and training processes for incoming customer success managers.These accomplishments reflect my commitment to driving excellence in customer success management, fostering growth, and enhancing operational efficiency.

Stamford, Ct, Us

As the Manager of Customer Success at Gartner, I directed a dynamic team of 8 Client Success Managers, orchestrating support for a diverse clientele spanning multiple industries. With a portfolio worth $30M, my role encompassed not only optimizing service delivery but also generating novel ideas, opportunities, and strategies to elevate client engagement, thereby bolstering our team's efforts towards achieving elevated client retention rates.Key achievements during my tenure include:• Steering the end-to-end process of recruiting, training, and nurturing over 15 new hires, fostering their expertise in service delivery and client retention.• Pioneering a culture steering committee that actively contributed to improving employee morale, contributing to a more productive and motivated team.• Being handpicked as the team lead to provide expert guidance and training on Power BI (PBI) to various Gartner business units, exemplifying my proficiency and leadership within the organization.These accomplishments underscore my commitment to cultivating a high-performing team, enhancing client relationships, and making a meaningful impact on both internal and external stakeholders.

Stamford, Ct, Us

As a Customer Engagement Manager at Gartner, I embarked on a significant role during the CEB acquisition. Within this capacity, I not only delivered exceptional customer success support to clients using both legacy CEB products and Gartner's latest offerings but also played an integral role in project management initiatives aimed at enhancing operational efficiency across various service lines throughout the merger and acquisition process.Noteworthy achievements from this role include:• Facilitating team-wide training in the utilization of essential daily operations systems, including Salesforce, ensuring streamlined processes and heightened productivity.• Providing invaluable guidance and training to heritage Gartner business units, bridging the knowledge gap between CEB and integration efforts.• Being chosen as the inaugural individual to offer support for Gartner's novel product offerings, showcasing my adaptability and expertise.• Championing the implementation of global best practices, which greatly improved the coordination and delivery of executive support across worldwide operations.• Receiving Special Recognition for emerging as the top performer within the Client Engagement Team in 2017, validating my dedication to excellence and impactful contributions.These accomplishments underscore my ability to navigate complex acquisitions, facilitate seamless integration, and consistently deliver exceptional support and value to clients.

Stamford, Ct, Us

In my role as a Customer Success Manager at Gartner, I undertook open territory coverage spanning multiple product lines, catering to both clients and internal partners. This proactive approach played a pivotal role in mitigating renewal risk, uncovering avenues for account expansion, and facilitating comprehensive knowledge transfers for permanent associates.Key accomplishments from this period include:• Actively contributing to two governance boards, dedicated to optimizing operational practices, and offering language support to internal stakeholders, thereby enhancing overall efficiency.• Achieving the highest possible end-of-year review rating in 2015, reflecting my consistent dedication and impactful contributions.• Earning Special Recognition as the top performer of the Client Engagement Team in both 2015 and 2016, further validating my commitment to excellence and sustained success.These achievements underscore my ability to navigate dynamic environments, foster collaboration, and consistently deliver exceptional results while prioritizing client satisfaction and organizational success.

Stamford, Ct, Us

As a Customer Success Partner at Gartner, I consistently engaged with C-level executives, senior directors, and their teams to tactically align resources that facilitated the achievement of their business objectives. I took pride in achieving the team's highest retention rate, expertly managing a portfolio of 50 accounts including 200+ clients, collectively valued at $3.2M.Key accomplishments from this role encompass:• Overseeing a bilingual territory spanning the US and LATAM regions, where strategic collaborations with internal peers contributed to a remarkable 20% year-over-year retention growth.• Earning the highest possible end-of-year review rating in 2014, reflecting my unwavering commitment to excellence and performance.• Being honored with Special Recognition as a Gartner's Winners Circle achiever in 2014, underscoring my impactful contributions and dedication to delivering exceptional results.These achievements demonstrate my aptitude for building strategic relationships, fostering retention, and consistently delivering value to both clients and the organization at large.

As the founder and leader I took full ownership of business decisions and orchestrated every facet of operations. My proactive management style involved closely monitoring and optimizing team performance to elevate both sales figures and client experiences. I utilized operational metrics as key indicators to guide strategic adjustments.Selected accomplishments include:• Standardized service delivery, infusing consistency and excellence into every client interaction. This initiative significantly contributed to the identification of new opportunities, thereby fueling the company's overall growth trajectory.• Engineered a transformative turnaround, steering the company towards profitability. Additionally, I negotiated the sale of shares at a profit, showcasing my strategic acumen and ability to drive positive financial outcomes.• Demonstrated exceptional leadership in overseeing both revenue generation and client satisfaction, playing a pivotal role in achieving an impressive revenue milestone of $250,000