• Track and report key performance indicators (KPI’s) • Provide cost analysis (OPEX) to support RCC Group to reduce potential risk of budget overrun• Create an adequate resources capacity plan for all operations function to keep the performance steady• Lead operations transformation initiatives implemented according to the timeline• Identify business problem and lead for process improvement solutions • Develop quality management framework for Retail Credit… Show more • Track and report key performance indicators (KPI’s) • Provide cost analysis (OPEX) to support RCC Group to reduce potential risk of budget overrun• Create an adequate resources capacity plan for all operations function to keep the performance steady• Lead operations transformation initiatives implemented according to the timeline• Identify business problem and lead for process improvement solutions • Develop quality management framework for Retail Credit Center• Monitor and review the quality of credit processing and underwriting • Suggest feedbacks for improvement to reduce the quality error rate • Cooperate with Human Capital group for recruitment, replacement and movement of Resources staffs• Cooperate with Mandiri University Group to create training needs analysis for all staffsAchievements:o Reduced Credit Cards sendback (rework) process by 50%o Improved Credit Cards TAT from 4bd to 1bdo Reduced cost per applications by 30%o Productivity improvement by 87% Show less

• Project manager for Loan Origination System enhancement• Track and report key performance indicators (KPI’s) • Provide daily reporting performance for credit processing department• Create an adequate resources capacity plan for all operations function to keep the performance steady• Lead for credit process simplifications and automationAchievementso Automated daily MIS reportingo Automated SLIK Credit Bureau calculationo Productivity improvement thru workforce… Show more • Project manager for Loan Origination System enhancement• Track and report key performance indicators (KPI’s) • Provide daily reporting performance for credit processing department• Create an adequate resources capacity plan for all operations function to keep the performance steady• Lead for credit process simplifications and automationAchievementso Automated daily MIS reportingo Automated SLIK Credit Bureau calculationo Productivity improvement thru workforce optimization Show less

• Create and publish MIS and Management Reporting to operations/business• Create an adequate resources capacity plan for each operations function to keep the performance steady• Improve credit processing by simplification, elimination and process automation• Produce operations performance scorecard reporting • Prepare monthly presentation for management review• Expenses budgeting planner Achievements:o Improved automation rate to 80%o Improved TAT to 1 bd

• Lead and manage 4 Sales Manager for cards product and 2 Sales manager for Personal Loan product • Monitor sales performance indicator to achieve sales target• Initiate a motivational program to motivate the sales team• Develop an attractive sales incentive scheme for the sales team• Ensure sales process secured and align with policy and procedure• Act as of Head of Tele Operations and AnalysisAchievements:o Awarded as Indonesia Sales Top Performer’s 2013o Break… Show more • Lead and manage 4 Sales Manager for cards product and 2 Sales manager for Personal Loan product • Monitor sales performance indicator to achieve sales target• Initiate a motivational program to motivate the sales team• Develop an attractive sales incentive scheme for the sales team• Ensure sales process secured and align with policy and procedure• Act as of Head of Tele Operations and AnalysisAchievements:o Awarded as Indonesia Sales Top Performer’s 2013o Break record of the highest incoming applications and approved accountso Achieved targets by 110% Show less

• Support sales business to achieve sales target• Manage and maintain Telesales System to works properly • Create MIS for Sales performance and sales expense• Manage and engage with Courier company to achieve service level agreement • Enhance system and technology to adapt with the sales business process Achievements:o Integrated Tele System into updated technology and CRM model

• Applications processed for credit cards align with credit policy and procedure• Develop tools or macro on simplified and/or automated business process• Manage AKKI and SID checks for new application and ensure the system works properly• Develop and update new/existing tools/macro to adapt with new business process Achievements:• Completed projects to create a macro to automate SID check process • Completed projects to create a macro to automate AKKI check… Show more • Applications processed for credit cards align with credit policy and procedure• Develop tools or macro on simplified and/or automated business process• Manage AKKI and SID checks for new application and ensure the system works properly• Develop and update new/existing tools/macro to adapt with new business process Achievements:• Completed projects to create a macro to automate SID check process • Completed projects to create a macro to automate AKKI check process• Completed project to simplified on SID reconciliation process• Cost reduction for AKKI check process by 70% Show less

• Create sales monthly/daily performance reports. • Manage and maintain Tele-system running smoothly and properly.• Track sales lead database to support sales business to achieve their sales targetAchievements:o Automated daily sales performance report using SAS