Digital Systems Architect
Iván Fernández
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Iván Fernández Muñoz Email & Phone Number
Digital Systems Architect
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Iván Fernández
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Iván Fernández Muñoz is listed as Digital Systems Architect at Iván Fernández, based in Spain. AeroLeads shows a matched LinkedIn profile for Iván Fernández Muñoz.
Iván Fernández Muñoz previously worked as Customer Support Team Lead at Mews and Senior Support Analyst - Connector Expert at Mews. Iván Fernández Muñoz holds Computer Science Engineering, Computer Science from Universidad Nacional De Educación A Distancia - U.N.E.D..
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About Iván Fernández Muñoz
Hi, I'm Iván Fernández. I am currently working as Senior Support Analyst at Mews, providing technical assistance to business partners that integrate with our PMS and assisting in the resolution of advanced technical support cases, as well as developing documentation for the correct application of the product and its tools.Mews is a fully integrated, multi-platform and modular hotel management solution. With more than 5000 customers in more than 70 different destinations. #WeAreHiringMy experience with 7+ years of career in Hospitality is extensive in different departments, giving support in IT/technological issues in back office and, especially, taking care of the quality of customer service. With the knowledge acquired in the 2 years of Computer Engineering I have studied to date, in addition to specialised courses in various IT subjects, I offer the industry a profile of hospitality and technical knowledge in computer tools to develop new opportunities in companies in the sector.If you are interested in my profile and background, or you think I can help you improve your career, let's connect!
Listed skills include Turismo, Hospitalidad, Hoteles, Tourism, and 9 others.
Current workplace
Iván Fernández Muñoz's current company
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12 roles
Iván Fernández Muñoz work experience
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Customer Support Team Lead
Senior Support Analyst - Connector Expert
● Train standard support staff and deal with technical queries● Understand machine-readable formats (e.g. JSON, XML)● Analyze system logs of API traffic in any logging tool● Communicate with clients’ IT and general staff regarding their property servers and security settings, and custom integrations to the properties● Escalate client technical issues to external partners’ technical team
Customer Support Analyst
● Develop an in-depth understanding of the solutions, serving as an ambassador, ensuring customers are achieving great value from the product● Provide exceptional support for customers on technical issues via email, phone● Consult with customers on ways to improve usage and efficiency● Maintain thorough customer documentation● Continuously improve internal knowledge base
Jan 2023 - Oct 2023
Front Desk Officer
● Night audit and financial management● Front Desk operations● Guests relations, Customer care● Touroperation and direct bookings management
Sep 2022 - Dec 2022
Front Desk Assistant
● Front Desk operations● Customer loyalty management ● Upsales model on inhouse services and packages approach
Jul 2019 - Oct 2021
Front Desk Officer
● Front Desk operations● Events organization and travel industry FamTrips support ● Customer loyalty management● Leisure time and bookings management in restaurants
Sep 2018 - Jul 2019
Mit In Food And Beverage Management
Performing the following tasks:● Food & Beverage Operations and Administration Assistant Manager● Corporate F&B and Quality Managers Assistant for new openings and property management● Restaurant Manager● Bar Manager● Banquets and Room Service operation Manager● Stewarding Manager● Cost Control● Human Resources management
Dec 2017 - Jul 2018
Front Desk Assistant
● Bookings management● Bookings quotation● Front Desk operations● Customer loyalty management● Leisure time and bookings management in restaurants
Nov 2016 - Oct 2017
Assistant Food And Beverage Manager
● Accounting● Buffet restaurants manager● “A La Carte” restaurants ● Staff Management● “A La Carte” restaurants daily bookings● Guests relations, Customer care
Apr 2015 - Oct 2016
Front Desk Receptionist
● Front Office Department● Audits● Check-in, check-out● Reservation and customer service
Apr 2014 - Jul 2014
Travel Agent
● Support and cooperation in Summer Campaign● Customer Service● Creation of new clients databases● Establishment of new process
Jul 2013 - Sep 2013
4 education records
Iván Fernández Muñoz education
Computer Science Engineering, Computer Science
Master'S Degree, Tourism And Leisure Management
Bachelor’S Degree, Tourism And Travel Services Management
Bachelor Of Applied Science (Basc), Tourism And Travel Services Management
FAQ
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What company does Iván Fernández Muñoz work for?
Iván Fernández Muñoz works for Iván Fernández.
What is Iván Fernández Muñoz's role at Iván Fernández?
Iván Fernández Muñoz is listed as Digital Systems Architect at Iván Fernández.
Where is Iván Fernández Muñoz based?
Iván Fernández Muñoz is based in Spain while working with Iván Fernández.
What companies has Iván Fernández Muñoz worked for?
Iván Fernández Muñoz has worked for Iván Fernández, Mews, Hospes Hotels | Find, Feel, Belong., Iberostar Group, and Livvo Hotel Group.
How can I contact Iván Fernández Muñoz?
You can use AeroLeads to view verified contact signals for Iván Fernández Muñoz at Iván Fernández, including work email, phone, and LinkedIn data when available.
What schools did Iván Fernández Muñoz attend?
Iván Fernández Muñoz holds Computer Science Engineering, Computer Science from Universidad Nacional De Educación A Distancia - U.N.E.D..
What skills is Iván Fernández Muñoz known for?
Iván Fernández Muñoz is listed with skills including Turismo, Hospitalidad, Hoteles, Tourism, Front Office, Recepcionista, Ocio, and Restaurant Management.
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