Iván Fernández Muñoz
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Iván Fernández Muñoz Email & Phone Number

Customer Support Team Lead at Mews
Location: Spain, Spain, Spain 11 work roles 4 schools
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Current company
Mews
Role
Customer Support Team Lead
Location
Spain, Spain, Spain
Company size
1373 employees

Who is Iván Fernández Muñoz? Overview

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Quick answer

Iván Fernández Muñoz is listed as Customer Support Team Lead at Mews, a company with 1373 employees, based in Spain, Spain, Spain. AeroLeads shows a matched LinkedIn profile for Iván Fernández Muñoz.

Iván Fernández Muñoz previously worked as Senior Support Analyst - Connector Expert at Mews and Customer Support Analyst at Mews. Iván Fernández Muñoz holds Computer Science Engineering, Computer Science from Universidad Nacional De Educación A Distancia - U.N.E.D..

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Mews

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Profile bio

About Iván Fernández Muñoz

Hi, I'm Iván Fernández. I am currently working as Senior Support Analyst at Mews, providing technical assistance to business partners that integrate with our PMS and assisting in the resolution of advanced technical support cases, as well as developing documentation for the correct application of the product and its tools.Mews is a fully integrated, multi-platform and modular hotel management solution. With more than 5000 customers in more than 70 different destinations. #WeAreHiringMy experience with 7+ years of career in Hospitality is extensive in different departments, giving support in IT/technological issues in back office and, especially, taking care of the quality of customer service. With the knowledge acquired in the 2 years of Computer Engineering I have studied to date, in addition to specialised courses in various IT subjects, I offer the industry a profile of hospitality and technical knowledge in computer tools to develop new opportunities in companies in the sector.If you are interested in my profile and background, or you think I can help you improve your career, let's connect!

Listed skills include Turismo, Hospitalidad, Hoteles, Tourism, and 9 others.

Current workplace

Iván Fernández Muñoz's current company

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Mews
Mews
Customer Support Team Lead
Monòver, VC, ES
Website
mews.com
Employees
1373
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Company profile
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11 roles

Iván Fernández Muñoz work experience

A career timeline built from the work history available for this profile.

Customer Support Team Lead

Mews

Monòver, VC, ES

Senior Support Analyst - Connector Expert

Current
Mews

Spain (Remote)

  • Train standard support staff and deal with technical queries
  • Understand machine-readable formats (e.g. JSON, XML)
  • Analyze system logs of API traffic in any logging tool
  • Communicate with clients’ IT and general staff regarding their property servers and security settings, and custom integrations to the properties
  • Escalate client technical issues to external partners’ technical team
Oct 2023 - Present

Customer Support Analyst

Mews

Spain

  • Develop an in-depth understanding of the solutions, serving as an ambassador, ensuring customers are achieving great value from the product
  • Provide exceptional support for customers on technical issues via email, phone
  • Consult with customers on ways to improve usage and efficiency
  • Maintain thorough customer documentation
  • Continuously improve internal knowledge base
Jan 2023 - Oct 2023

Front Desk Officer

Hospes Hotels | Find, Feel, Belong.

Sevilla, Andalucía, España

  • Night audit and financial management
  • Front Desk operations
  • Guests relations, Customer care
  • Touroperation and direct bookings management
Sep 2022 - Dec 2022

Front Desk Assistant

Iberostar Group

Playa Blanca, Lanzarote

  • Front Desk operations
  • Customer loyalty management
  • Upsales model on inhouse services and packages approach
Jul 2019 - Oct 2021

Front Desk Officer

Livvo Hotel Group

Lanzarote

  • Front Desk operations
  • Events organization and travel industry FamTrips support
  • Customer loyalty management
  • Leisure time and bookings management in restaurants
Sep 2018 - Jul 2019

Mit In Food And Beverage Management

Royalton Luxury Resorts

Jamaica

  • Performing the following tasks:
  • Food & Beverage Operations and Administration Assistant Manager
  • Corporate F&B and Quality Managers Assistant for new openings and property management
  • Restaurant Manager
  • Bar Manager
  • Banquets and Room Service operation Manager
Dec 2017 - Jul 2018

Front Desk Assistant

Dreamplace Hotels & Resorts

Playa Blanca, Lanzarote

  • Bookings management
  • Bookings quotation
  • Front Desk operations
  • Customer loyalty management
  • Leisure time and bookings management in restaurants
Nov 2016 - Oct 2017

Assistant Food And Beverage Manager

H10 Hotels

Lanzarote, España

  • Accounting
  • Buffet restaurants manager
  • “A La Carte” restaurants
  • Staff Management
  • “A La Carte” restaurants daily bookings
  • Guests relations, Customer care
Apr 2015 - Oct 2016

Front Desk Receptionist

Nh Hotel Group

Sevilla Y Alrededores, España

  • Front Office Department
  • Audits
  • Check-in, check-out
  • Reservation and customer service
Apr 2014 - Jul 2014

Travel Agent

Ilunion

Sevilla

  • Support and cooperation in Summer Campaign
  • Customer Service
  • Creation of new clients databases
  • Establishment of new process
Jul 2013 - Sep 2013
Team & coworkers

Colleagues at Mews

Other employees you can reach at mews.com. View company contacts for 1373 employees →

DC Damien Cazabonne Damien Cazabonne Colleague at Mews Greater Almería Metropolitan Area, Spain View → MM Manon Merks Manon Merks Colleague at Mews Prague, Czechia, Czech Republic View → SY Sylvia Ying-Tzu Tang Sylvia Ying-Tzu Tang Colleague at Mews Prague, Czechia, Czech Republic View → WD William Di Primo William Di Primo Colleague at Mews United States, United States View → AV Andre V. Andre V. Colleague at Mews London, England, United Kingdom, United Kingdom View → IF Irene Ferrigno Irene Ferrigno Colleague at Mews Catania, Sicily, Italy, Italy View → TK Tommy Kalita Tommy Kalita Colleague at Mews Edmonton, Alberta, Canada, Canada View → ND Nikolay Dimitrov Vasilev Nikolay Dimitrov Vasilev Colleague at Mews Greater Tarragona Area, Spain View → AO Ash O'Neill Ash O'Neill Colleague at Mews Oldbury, England, United Kingdom, United Kingdom View → RD Ria De Temmerman Ria De Temmerman Colleague at Mews Bruges Metropolitan Area, Belgium View →
4 education records

Iván Fernández Muñoz education

Bachelor’S Degree, Tourism And Travel Services Management

Universidad De Sevilla

Degree in Tourism and Leisure Management at Universidad de Sevilla, Spain. http://us.es/ ● Business Management subjects ● Geography, Law.

Bachelor Of Applied Science (Basc), Tourism And Travel Services Management

Imc Fachhochschule Krems

IMC University of Applied Sciences, Krems, Austria, as International Incoming Student. http://fh-krems.ac.at/ ● Two semesters with Erasmus.

FAQ

Frequently asked questions about Iván Fernández Muñoz

Quick answers generated from the profile data available on this page.

What company does Iván Fernández Muñoz work for?

Iván Fernández Muñoz works for Mews.

What is Iván Fernández Muñoz's role at Mews?

Iván Fernández Muñoz is listed as Customer Support Team Lead at Mews.

Where is Iván Fernández Muñoz based?

Iván Fernández Muñoz is based in Spain, Spain, Spain while working with Mews.

What companies has Iván Fernández Muñoz worked for?

Iván Fernández Muñoz has worked for Mews, Hospes Hotels | Find, Feel, Belong., Iberostar Group, Livvo Hotel Group, and Royalton Luxury Resorts.

Who are Iván Fernández Muñoz's colleagues at Mews?

Iván Fernández Muñoz's colleagues at Mews include Damien Cazabonne, Manon Merks, Sylvia Ying-Tzu Tang, William Di Primo, and Andre V..

How can I contact Iván Fernández Muñoz?

You can use AeroLeads to view verified contact signals for Iván Fernández Muñoz at Mews, including work email, phone, and LinkedIn data when available.

What schools did Iván Fernández Muñoz attend?

Iván Fernández Muñoz holds Computer Science Engineering, Computer Science from Universidad Nacional De Educación A Distancia - U.N.E.D..

What skills is Iván Fernández Muñoz known for?

Iván Fernández Muñoz is listed with skills including Turismo, Hospitalidad, Hoteles, Tourism, Front Office, Recepcionista, Ocio, and Restaurant Management.

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