As a Sr Product Manager at Mecanizou.Constructing Products in the Sales BU.Last Deliveries:- Build the CX opperation with Twilio (Sales flow and CX)- Prototyping and building the B2B Marketplace company.- Automated sales flows with AI.- Onboarding Customer Journey to new customers.

Scope 2021: Responsible team from all user experience after the acquisition funnel.Products Delivered:1 - Delivery an attendant Whatsapp platform, bringing the first version of the customer service chatbot and more metrics to the CX team. 2 - Discovery and Delivery of a prevention fraud platform in the end of the conversion funnel has been a key to guarantee the security and scalability (virtual and physical) operation. In this experience, could develop all the customer journey experience flow, measuring, hearing feedback quali and quanti about the product, which has expressive good results after the Go Live, improving the main KPI of Fraud prevention in the company.3 - Integrations with access control companies' products, with technologies such as Qrcode and facial recognition to promote more security in the access experience for customers.Scope 2022: Responsible for all physical access experience of customers in the step of entering the dependencies of our apartments.1 - Creation of an API platform that any access control company could integrate and had access to the main information about our customers.2 - Creation of a smartlock platform automated that makes our operation capable of being more secure, efficient and scalable.All the products mentioned before were created based on the practices below, that are my current compromises nowadays. Manage the product backlog, prioritizing the different stories.Teams based on agile methodologies.Direct interface with stakeholders.Definition of MVP’s looking for the better customer journey, business goals and software architecture strategy.Business metrics to follow the product success / insuccess with data analytics and research quali/quanti to future interactions and decision making.

Experience as Product Owner from two squads, one backend squad (APIs) and another front-end squad (Mobile).Features delivered in:Back-end squad:- I worked with KYC and onboarding process to customers.- Creation of all onboarding experience in the APP. - Payments and transactions flowsFront-end squad: Credit Card - Virtual and PhysicalFeed notificationGoogle PayHelp CenterRating on app stores.Daily tasks:Discovery from new mobile features with design team;Benchmark;Construction of hypothesis of customer problems, with feebacks and metrics.Teams meetings based on agile methodologies;Product documentation and release plan of new features.

At Printi, I worked with an operation product. (Called Omega) This product was responsible for the production line of all products bought by customers.In this period, my activities were:Identify new features or improvements about the product related to the market fit and business necessities. Work with the development team and guarantee the continuous delivery of features.Remove impediments from the delivering process.Align the expectations between the business and the development.Create and manage the roadmap aligned to the OKR of the company.Communication to stakeholders about new features releases.

• Focal point of demands for Operations, Safety and Financial Brazil projects systems areas in LATAM Airlines.• Responsible for all life cycle of projects: start, planning, control, execution and finalization.• International experience (Chile) to follow projects and definitions of management and technical solutions of architecture and systems;• Interaction with central areas of technology to monitor activities.• Interaction with the business area to resolve conflicts and determine next steps.• Mapping and development of processes for business areas;• Survey of requirements in the area of ​​business;• Presentation of status and reports to the Executive Board (Brazil and Chile);• Elaboration and control of project schedule and costs;• Survey of functional and non-functional requirements for proposed projects;• Financial analysis of risks and impacts of the project in the business;• Analysis and management of internal project demands;• Supplier management and contracting• Technical analysis involving technologies such as PLSQL / WEBSERVICES / JAVA to monitor project development.

- Assistance in the creation of technical solutions of Architecture and Systems;- Interaction with the central areas of technology for the development of the technical scope of infrastructure,- Mapping and development of processes for client areas;- Mapping of Business Rules for the implementation of systems;- Presentation of status and weekly reports to the Executive Board (Brazil and Chile);- Elaboration of project schedule;- Alignment and understanding meetings with customer and supplier area;- Survey of functional and non-functional requirements for proposed projects;- Financial analysis, risk analysis and project impact for the business;- Proactive project analysis ensures consistency between scope, costs and deadlines;- Identification of deviations from plans, reports of risk situations and guidelines on how to minimize impacts on the schedule;