Implemented web-based loan acquiring and servicing financial software Floify via FarmView Portal for Farm Credit Bank of Texas of Austin Texas.Gathered Farm Credit Association (FCA) member associations specific requirements to document their precise business processes and needs in Azure DevOps User Stories.Educated member associations to the full capacity of the web-based loan acquiring and servicing financial software Floify via FarmView Portal to best meet their business needs.Advise third-party vendors to modifications, errors, inconsistent usability, and enhancement that may be needed within their web-based software solutions.Consulted with third-party vendors to ensure DocuSign and eOriginal software integration were implemented properly.Configured the member associations requirements within the financial software Floify through setting such as templates, forms, integrations, emails, texts, user-ids, managers, loan officers, landing page layout, images, and verbiage.Worked well with off-shore and near-shore team members to coordinate Quality Assurance and custom coding to enhance the delivered Floify software.Performed Agile SCRUM ceremonies as a Senior Business Analyst.Collected, created, and communicated to other internal team members all artifacts necessary for User Stories, use cases, functionality issues, application glossaries, data dictionaries, and data integration maps.Advised senior management on project progress through usage reports, adoption reports, troubleshooting reports, training reports.Defined and executed the delivery and implementation workflow process plans.Responsible for performing UAT tests and fielding troubleshooting inquires of final production system.Provided training and end-user support during, and after, the implementation process.

Senior Business Analyst – As a Business Analyst with Indigo Beam Consulting, I worked to re-write and develop a mobile solution to be used by Harris County Public Health department. Specifically the Food Safety Program, which is used by Food Investigators to administer Texas Food Regulations for food preparation as they conduct inspections of food establishments.• Developed and analyzed functional and non-functional requirements for technology solutions with stakeholders according to Software Development Life Cycle (SDLC) and internal standards to ensure business needs are well understood, clearly defined, and properly aligned with overall project scope. • Worked within an iterative Agile SCRUM development environment, as an active member of project teams with frequent interaction between project stakeholders. • Elicited requirements by interviewing stakeholders, reviewing existing business documentation, and decomposing and outlining existing processes and technologies through data models and diagrams. • Documented the requirements in Business Requirement documents, Capability documents, and Azure DevOps User Stories. • Drove the interpretation of business objectives and system scope from the stakeholders to the developers. • Created and maintains artifacts related to user stories, use cases, functionality issues, application glossaries, and data dictionaries and maps. Communicated with developers and stakeholders at various levels of the organization. • Responded to questions from developers regarding User Stories, requirements, functionality, and data to clarify vision of proposed technology solutions. • Analyzed proposed enhancements to technology solutions and while providing written recommendation on the feasibility of incorporating or enhancing technology solutions based on impacts to other stakeholders and technology solutions. • Identified gaps or underlying issues through analysis of requirements to ensure identification of risks.

Real Estate Agent / Business Analyst • Analyzed business processes and Sales strategies for a full-service real estate brokerage firm with $500M in annual residential sales • Boosted operational efficiency through technology solutions, process analysis, and information system reviews• Advised colleagues on recommendations to effectively implement requirements and archive artifacts while delivering quality Customer Service• Designed and maintained all web based platforms, advertising systems, prospecting techniques, online lead generation, client needs analysis, agent training, and technical project management

Business Analyst - As a Business Analyst at AIG I work on the Human Resources Shared Services (HRSS) functional partners team in combination with HR Business Partners (HRBP) and HR Centers of Excellence (COEs) to support business objectives, respond to customer inquiries, process HR transactions, and the AIG 60,000 employees.This cross functional team is responsible for leading HR process migration activities while at the same time identifying opportunities for improvement and best practice sharing by driving continuous education and improved operational excellence.• I assisted in gathering and documenting requirements and assist in identifying change impacts as part of the project.• I documented detailed test scripts for User Acceptance Testing (UAT) and Service Rehearsal Testing (SRT).• I coordinated with multiple teams within Human Resources Shared Services (HRSS) to provide testing support and track status of the testing progress to ensure accuracy and timeliness.• I prepared and edited detailed written documentation (i.e. Desktop/System Procedures) to ensure completeness and accuracy and work with the offshore team for loading into Salesforce.com (SFDC).

Business Analyst - Business Analyst and Business Sales for a full service real estate brokerage with $15,000,000 in residential sales.• Driving efficiency through technology solutions, process analysis, information system reviews, and providing feedback to peers regarding requirements and artifacts while focusing on Customer Service• Provided expert client analysis using data research on market conditions, neighborhood analytics, prices, mortgages, and related matters• Provide Comparable Market Analysis (CMA) reports for client’s properties in order to determine competitive market price• Developed, supported, and documented all web based systems including systemized advertising, prospecting techniques, online lead generation, performing client needs analysis, agent training, and project management

Business Analyst – Insperity Human Capital Management (HCM). Insperity HCM is a Service as a Software (SaaS) solution that allows small businesses to manage all aspected of their Human resource departments including employee information, benefits and payroll within a single database system• Elicited business requirements using interviews, documents analysis, business process descriptions, use cases, scenarios, product analysis, user personas and workflow process analysis• Ensured requirements traceability is maintained from collection, through testing, so that software functionality meets the requirements of the business stakeholders• Utilized my facilitation skills in meetings with other teams included product management, software engineers, business analysts, QA analysts, legal departments, and business stakeholders• Verified accuracy and usability of product user manuals, on-line documentation and help systems• Managed 4 off-shore and 3 near-shore third party vendors and created specifications for their development teams, while keeping to project management schedules• Organized and facilitated execution-based walkthroughs Proof Of Concept wireframes (POC) and User Acceptance Tests (UAT) with customers; worked closely and collaborated with the development teams and support operations by providing test results for issue solutions

Business Analyst – Evaluated information gathered, while understanding business process management and translated businesses needs into specific project requirements. Performed feasibility analysis, prioritizes deliverables and recommends alternative solutions and strategies. Provided guidance in software application vision and technology related process. Recommended appropriate technology measures to address business needs.• Identified non-functional requirements that enhance the quality of the technology solution.• Monitored implementation plans, data and process models, cost estimating, cost benefits analysis and return on investments analysis.• Encouraged user ownership of business requirements.• Enabled users to own, define, and validate business and non-functional requirements.• Worked with end-users to test software and communicates to appropriate individuals any functional and quality issues.• Organized and runs execution-based walkthroughs and UAT with business customers.• Worked closely and collaborates with the development team by providing test results for issue resolution.• Provided feedback to manager and assists in the integration of activities with other groups to ensure successful implementation and support of project efforts.• Fostered and maintains good relationships with business customers to ensure needs are met and agreed upon processes are utilized to support expected customer service levels.

Business Analyst - Change Management Team at Direct Energy I produce business documentation including defining cross functional business requirements, create process maps/flows and desktop procedures, perform testing activities, and support project implementations in Direct Energy $100,000,00 dollar Residential operations.• Facilitated cross-functional business requirements gathering sessions by using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, test scenarios, business analysis, and workflow analysis.• Researched, evaluated and analyzed information gathered from multiple sources to document business requirements and recommend solutions.• Created processes and all corresponding process documentation including process maps/flows, business rules and policy, desktop procedures / job aides, and training materials.• Performed cost / benefits analysis and identifies and documents operational impacts.• Explored opportunities for process improvement and mechanization.• Developed business solutions with IT, vendors, and consultants.• Created and signed off testing scenarios and scripts for user acceptance testing (UAT) and performs UAT when necessary.• Served as the liaison between the business units, technology teams and support teams.• Gained Customer Operations participation and cooperation during systems deployment projects and provide post implementation support to users.• Set clear expectations with the PMO & Delivery team while assigned to projects including regular status reporting.• Developed and maintain a library of business analysis documentation, requirements, and functional specification including business rules, process flows/maps, test plans & test cases, desktop procedures and training input.• Developed ongoing campaign management business and technical requirements

Business Analyst – provided data analysis, business methods, existing and future computer systems, enterprise processes and procedures in order to implement Oracle PeopleSoft to replace the legacy system• Collaborated mentoring 10 team members in the implementation of the $4,000,000 Oracle PeopleSoft project• Gathered requirements and documented various business processes from a variety of business and technical sources• Selected the most appropriate analytical technique, to better understand the possible changes to a business or technical process• Created presentation materials and conducted presentations for management and subject-matter-experts related to new functionalities and processes