Ivan Ivanov Email & Phone Number

Mississauga, Ontario, Canada

• Plan, organize, schedules and allocates resources to meet workload requirements (shipping, receiving, returns, – ensure all areas involved are staffed and equipped to meet service requirements)
• Oversee staff by selection, advise, and train staff, assign and monitor work, maintain harmonious relations between staff and management, adherence to LCBO policies and procedures, conduct performance appraisals, staff.
• Lead and plan inventory counts, and cycle counts for the purpose of stock reconciliation and space management
• Maintain a working relationship with service providers (cartage, conveyor, WMS, and security)
• Help prepare department budget and monitoring of monthly variances.
• Ensure that sound safety and work practices are carried out within the depot and that all employees observe and comply with rules and regulations within the Occupational Health and Safety Act

Mississauga, Ontario, Canada

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Mississauga, Ontario, Canada

• Oversee efficiency of operational processes
• Participate in strategic planning and goal setting for various business functions, including IT and customer support.
• Analyze business requirements and customer needs.
• Research methods to improve operations and reduce costs.
• Monitor and report on department performance
• Supervise and train employees.

Mississauga, Ontario, Canada

• Responsible for the day to day operations within an assigned production area by providing leadership to Associates, ensuring production requirements are met, while maintaining cost efficiencies, health and safety.
• Lead with a collaborative approach across shifts and supervise a team of Associates to ensure the plans and objectives are executed in a timely manner
• Plan for and respond to plans for current production and seasonal fluctuations, ensuring the effective execution of targets and production plans
• Lead and address departmental obstacles to ensure a balanced production flow
• Provide direction, advice and guidance to team members on key activities; mentors, trains, answers questions and discusses the best business practices

• Leading and Inspiring associates to build relationships with our customers, associates & peers in order to provide exceptional customer service and achieve top line sales with strong merchandising and product knowledge
• Ensuring department staffing levels meet business needs
• Managing associate performance through development, communication, rewards and recognition, and providing ongoing feedback
• Reviewing sales & other reports while working with assistant manager to make recommendations for improvement on; inventory, overhead organization and cross merchandising in order to drive sales
• Maintaining 100% in stock and overhead organizational plans
• Investigating, resolving and escalating customer issues as appropriate

Mississauga, Ontario, Canada

• Ensured the effectiveness of ReStore operations, including customer service, merchandising, pricing, volunteer and employee management, health & safety, and logistics
• Managed daily operations of a 40,000 sq. ft. store, to reach sales of $1.5 million per year
• Managed activities of 4 employees and 5-15 volunteers, in addition to daily corporate groups, warehouse logistics and recycling management programs
• Trained and developed volunteers and employees to meet customer service expectations
• Experience working with people who have an intellectual disability

4500 Dixie Road, Mississauga, ON, Canada

• Assisting with the development of the annual business plan.
• Oversee and assist with ensuring operational effectiveness of ReStore related functions, such as customer service, merchandising, pricing, volunteer management, health & safety, and logistics.
• Help with training and development of both staff and volunteers, to ensure the highest level of customer service is provided.
• Assist with operational delivery of day to day functions including marketing, Volunteer, Training/Retention, Product Merchandising, Donor Management and Inventory Management is executed efficiently by the ReStore team
• Ensure that overall health & safety guidelines of the ReStore environment are being met.

4500 Dixie Road

• Created a new Driver Ambassador Manual to expedite staff training process for all 3 stores.
• Completed over 6000 residential, 400 corporate and 420 kitchen salvage pick-ups to date.
• Responsible for initial pricing & coordinating with the team.
• Developed an alternative agencies list to provide donors options while maintaining customer satisfaction.
• Recruited and trained over 100 volunteers as a Driver Assistant, Cashier & Customer Service/Warehouse help since Sept 2015 (age 16 – 67 years).
• Financially responsible for additional monetary revenue at point of pick-up.

1870 Matheson Blvd

• Practice Customer Service Excellence to corporate, sports teams and leisure guests year round
• Supervised and trained 5 new employees
• Expedited check-in/check-out process with proficient computer and cash register skills
• Responsible for operating the hotel's courtesy van service to provide guests with convenient and safe transportation and maintaining a up-to-date log
• Part of Health & Safety Committee representing Front Desk Department
• Confidently addressed and resolved guest concerns in a timely manner

Mississauga

• Practiced Customer Service Excellence to corporate, sports teams, flight crew and leisure guests
• Tracked different applications such as: Loyalty programs, Guest Satisfaction, and inventory of supplies.
• Collaborated with various in-house departments to address customer needs
• Followed up any customer requests (wake-up calls, taxi, breakfast room service etc)
• Generated reports on activities and incidents and offered final solutions for hotel management

Mississauga

• Practiced Customer Service Excellence to corporate, sports teams, flight crew and leisure guests
• Tracked different applications such as: Loyalty programs, Guest Satisfaction, and inventory of supplies.
• Compiled end of the day, month and year reports for all departments’ management
• Collaborated with various in-house departments to address customer needs
• Responsible for the hotel when daytime managers are off duty
• Followed up any customer requests (wake-up calls, taxi, breakfast room service etc)

Heartland Town Centre

As a Merchandising Supervisor, I contributed to the profitability of the retail operation by receiving, handling, and helping to manage the inventory of merchandise and supplies in a timely and organized manner. As a Merchandising Supervisor I checked merchandise and supply deliveries for accuracy, verified that quantities received match bills of lading.

Certificate, Engaging And Empowering – How To Become An Effective Mentor For Vulnerable Youth

Hospitality Management, Diploma Program

Hospitality Management

Hospitality Management, Hospitality Administration/Management

Hospitality Management, Hospitality Administration/Management