As Service Delivery Manager and face of Artech, I create long-term relationship with the client and MSP, providing account management and service delivery support to client.I am responsible for meeting client SLA including but not limited to monitoring quality, requirement coverage, ensuring compliance and performance.I effectively resolve escalations, issues, questions and concerns from both the client and consultants, and deliver high quality service.As Service Delivery Manager, I continuously work towards establishing relationships with hiring manager, procurement and MSP to identify any available opportunities with the clientMy key responsibility is to generate revenue and gross profit, maximizing market share with my clients. I have won numerous awards as top supplier with multiple clients.I coordinate with recruiting team leadership on my open requirements and fast path orders from client. I prep candidates for interview, make offers, background verifications on boarding and successfully deliver within given schedule by client.
Listed skills include Recruiting, Technical Recruiting, Screening, Consulting, and 41 others.