1. Enhance Sales & Marketing department’s marketing plans digitally in ideation, planning, execution, management, analysis according to the scheduled date & time.2. Act as an in-house agency to advise Sales & Marketing department of the digital solutions.3. Plan the content for social media posting.4. Plan the budget, setup, monitor & optimize, analyze & compile reports of Facebook Adverts, Google AdWords and other paid media for company corporate & outlet marketing campaigns.5. Oversee & manage the users’ enquiries from website and social media platforms.6. Create, maintain and enhance online visibility of the retail outlets on Google Maps.7. Manage & oversee the new corporate + e-commerce website project.8. Liaise with external parties on the online collaboration for company corporate & outlet marketing campaigns.

1. Engaged with the latest digital, mobile, social and tech trends.2. Ownership and responsibility for a wide variety of internal initiatives & client projects.3. Working with team of designers, writers, developers, account managers and directors.4. Identify, recommend and communicate what is required to execute digital projects.5. Establish and develop project scope and implementation plans.6. Ensure QA testing of digital deliverables are met.7. Create and lead the workflow process from R&D to campaign/project launch.8. Arrange meetings and work sessions internally and/or with third party contractors and vendors.9. Monitor budgets through careful tracking, management and reporting.

Started with helping entrepreneurs, business owners and retailers to gain exposure & visibility in Facebook.Then evolved into providing “Facebook for Business” solutions such as campaign ideation & execution, advertising, consultation, speaking engagement, seminar & training for SME/SMI and corporate companies.Also providing entrepreneurs the updated & valuable insights and information about social media, mainly Facebook via Facebook page (facebook.com/heppiface).Clientele: Ricoh Malaysia, Essilor Malaysia, Shiseido Malaysia, EcoWorld, Ice-Watch Malaysia, CarloRino, Sime Darby Industrial, AirAsiaGo.com, Expedia Malaysia, Mail Boxes Etc, Cititel Mid Valley, The Boulevard Hotel, St Giles Makati - St Giles Classic Hotel, The Royale Bintang group of hotels, Dampak movie, GangsteRock Kasi Sengat movie, Black Tie Party, Hearing Partners Malaysia, Brotzeit Bier Bar & Restaurant, Make Up Mall, Worthy Book, RitmaPets and etc.Speaking engagement for Maxis, P1, PIKOM, Association of Malaysian Spas, Cititel Mid Valley, Malaysian Association of Hotels, Mega Careers & Study Fair, PUMM Youth, Exabytes eCommerce Conference, EasyStore's Ecommerce Marketing, MAD Incubator, Incubator Virtualization Model, ActionCOACH Maresa, Digital Marketing Expo, Secretary Conference 2015, Smart Franchise Partner, BRANDS and etc.Featured in Nanyang Siang Pau (May 2013), Focus Malaysia (Aug 2014), Malaysia SME (Aug 2014), GRADMalaysia (Edition 11, 2015).

Country key system software (Advisor) trainer & consultant for the multinational FMCG manufacturing clients such as Nestle, Philip Morris, Coca-cola, Procter & Gamble, Colgate-Palmolive, Johnson & Johnson, Reckitt Benckiser, Kraft, Unilever etc. and retailing clients such as Tesco, Carrefour, Giant, Guardian and Watson in Malaysia.Country key system software trainer & consultant for all the staffs of Nielsen Retail Measurement Service (RMS) department in Malaysia.Country key coordinator for the system software deployment for the manufacturing & retailing clients and RMS Malaysia.Country key coordinator for the Retail Manual Audit & Data Scanning information exchange and proposal price quotation between Nielsen Malaysia and Nielsen worldwide.Coordinate within the department staff on preparing business presentation and report deliverables for the clients which integrated with Nielsen reports delivery system.Giving briefing on Retail Index introduction for internal staff and clients.System implementation, support & training for Category Management, Merchandising Service and Space Management software.Provide problem solving and trouble shooting both in-house and external clients.Responsive to the dynamic nature of the Company’s business environment (FMCG and Retail industry) and respond promptly against any critical issues relating to the Company’s supported systems at all times.Lead the team of 2 on reports preparation & delivery, business presentation preparation and software support.

Support, maintain and backup the company servers:a) HP servers including MS Exchange Email Server and Firewall that located in office, Bandar Sri Damansarab) HP servers (Web servers) that located in Jaring Data Center, Technology Park Malaysiac) Dell servers (Web servers) that located in NTT Data Center, CyberjayaIn charge of the maintenance and support for the intranet and all the hardware & software in the company office.Key contact and coordinator of Rosettanet between Globetronics (Intel) in Penang and their clients by using XML messaging technology.Key person on system support for the RetailConnect eMessaging system, an e-Business solution module that serves as a business transaction portal to optimize the supply chain between multinational retailing clients such as Carrefour & Tesco and their suppliers to conduct online transactions (Web EDI) with each other in order to streamline ordering processes.a) New member registration and activationb) Product upload and maintenancec) Generate reportd) Problem trouble shootinge) User trainingKey person on the web portal & website support and maintenance for Tradenex, FMM (Federation of Malaysian Manufacturers), FMM members such as MARGMA (Malaysian Rubber Glove Manufacturers' Association), MRA (Malaysian Retailers Association), MPMA (Malaysian Plastics Manufacturers Association) and others.System support for the FMM Building Products Connect, is an online catalogue with integration capabilities for manufacturers to promote products on the internet and to provide a channel for the delivery and integration of technical information to the architectural and specifiers community such as architects, surveyors, engineers, contractors and etc.System support for the RetailConnect Central Item Registry, an electronic catalogue for the retail industry containing information of the product, description, item number, brand name, dimensions, image and other details that form the database of the product.

Developed and maintain the ITS system by using SB+ programming in UNIX platform that allows all the users from HQ and all the branches nationwide to request any issue that is related to IT department.Responsible in system development and support for Underwriting Motor Processing module by using Universe/PICK, UniData and UniBasic Programming in UNIX platform.Key person that responsible in Kurnia Auto Assist, Motor Renewal Notice and Golfer card & letter printing system that needs to be distributed to all the policy holders in Malaysia.Responsible in E-Cover Note project backend processing that involved of data transaction between the company and JPJ (Malaysia Road Transport Department).Key person that responsible in system development and support for Kurnia Auto Assist 24 hours call center system.Conversion and maintenance of Motor Code Master to ASCII text format for web-based agent management system usage.Gave training to the Marketing Executives and Managers on the web-based agent management system in one of the branches and helped to trouble-shoot hardware and software problems on the agents’ PC that based in Kangar, Perlis for 2 weeks.