· Managing and monitoring all installed systems and infrastructure· Installing, configuring, testing and maintaining operating systems, application software and system management tools· Proactively ensuring the highest levels of systems and infrastructure availability· Monitoring and testing application performance for potential bottlenecks, identifying possible solutions, and working with developers to implement those fixes· Maintaining security, backup, and redundancy strategies· Participating in the design of information and operational support systems· Providing 2nd and 3rd level support· Liaising with vendors and other IT personnel for problem resolution

· Approaching customers and offering them advice on products· Taking and managing orders through a computer system in person or over the phone/e-mail· Going the “extra mile” to meet targets· Staying up to date with the latest sales trends and best practices· Studying the market trends of other telecom companies so as to understand and sell the products of the company in a better and in a more effective manner.

· Deal with complaints in a patient and helpful manner· Maintain a clean and orderly environment in the store· Monitor shelves inventory and unload new products when needed· Identify current sales process bottlenecks and inconsistencies· Suggesting new sales techniques and methods to other fellow sales advisors for the overall increase in sales.

· Managing check-ins and check-outs· Providing basic and accurate information in-person and via phone/email· Maintaining office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)· Data input to a central database and online booking services

Senior editor and journalist for croatian website specialised in Android operating system and Android mobile phones. Part of the job was writing articles at daily basis and managing social media accounts such as Facebook/Twitter/G+. I was also in charge for contacting various PR companies that represent all mobile phone manufacturers.

Working for one of the biggest croatian mobile phone retail shops specialised for all croatian mobile operators. This job required knowledgemet of all the rules for maintaining contact with end users and offering those users new contracts and mobile phones.