Dynamic and results-driven Regional Manager overseeing the operations of multiple properties within a region. Adept at driving business performance, enhancing guest satisfaction, and implementing operational strategies to ensure profitability and growth. Skilled in overseeing day-to-day hotel operations, including budgeting, revenue management, staff training, and guest relations, while ensuring adherence to brand standards. Proven track record in elevating hotel performance, improving online reputation, and leading renovation and rebranding initiatives.

General Hotel Manager with a passion for delivering exceptional guest experiences and driving operational success. Over 10 years of experience managing high-profile hotels, leading teams, and overseeing daily operations to ensure seamless service and profitability. Skilled in strategic planning, staff development, and optimizing hotel performance across various sectors, including leisure, MICE, and corporate segments.

I led the rebranding and renovation of two establishments (153 and 75 rooms), implementing and training the team on new chain standards. I managed and directed both hotels, successfully repositioning them within the local market, achieving high levels of online reputation, and diversifying our client base both nationally and internationally across the MICE and leisure segments.

In my role as Hotel Director, I oversaw the operations of Gran Hotel Atlanta (prior to its renovation) and supported the entire process of remodeling, reopening, and rebranding, transforming it into the first NYX (lifestyle hotel) in Spain.

Led the integration and adaptation of the Leonardo Hotels chain in Spain, including the implementation of the new PMS system in both properties. Oversaw the reopening of the Leonardo Ramblas hotel after an extensive renovation. Managed and administered the Front Office departments of both hotels, consolidating high levels of online reputation, while successfully implementing chain standards and the loyalty program: Leonardo Advantage Club.

Supervised and managed the Front Desk department, overseeing staff management, administration, and customer service. Handled group quotations and individual reservations. Conducted competitor analysis and provided support in revenue management tasks, focusing on sales optimization.