Developing API integrations and RPAs.

Providing integrations solutions for strategic partners.

Built an Integrations team from the ground up.Primary functions include integration implementations through either built-in tooling or schema migrations.Major contributions include establishing foundational processes through partnering with surrounding teams, building software solutions, and writing foundational documentation for teams to reference.Installed real-time integrations performance monitoring across all integration types and customers using Grafana (SQL based observability software), which is now the basis for performance metrics for the organization.

Instituted powerful relationships with strategic partners to enable meaningful solutions for mutual customers. Coordinated with Engineering, Product Managers, Project Managers, and Business Development teams to scope, groom, and implement software solutions.

Built integrations troubleshooting team from ground up. Established executive reports and dashboards (Grafana, Salesforce), team OKRs and metrics, team structure and methodologies, process documentation, as well as solidifying relationships with surrounding and partner teams.RESTful API setup and troubleshooting, SQL for data analysis, JSON/XML processing, Python scripting, Agile methodology, AWS (Amazon Web Services including EC2, Athena, Redshift, IAM)

RESTful API setup and troubleshooting, SQL for data analysis, JSON/XML processing, Python scripting, Agile methodology, AWS (Amazon Web Services including EC2, Athena, Redshift, IAM)

RESTful API configuration for partner database integration. Maintain positive customer relations through technical support. Standardize and update Confluence (KBA) articles.

API and ODBC troubleshooting through SQL data analysis and XML parsing. Consistently maintained high ticket resolution volume and customer satisfaction scores. Dedicated to updating current and creating new process documentation.

Apple hardware repairs and operating system troubleshooting. Led employees in current and updated policies as well as utilizing feedback from surrounding department to optimize quality of work and employee satisfaction. Supported management in projected developments.

Certification in Mac and iOS hardware and software troubleshooting.

Provided technical outline and consulting for mass events (3,000+ audience).Organized installation groups and production meetings to stay ahead of schedule.Maintained a great relationship with organizers of events by ensuring smooth operation and clear communication within all technical teams.